The UPS Store

3.5
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4387 in Seattle offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Queen Anne 1st & Roy St. Free Parking.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
24 Roy St, Seattle, WA
98109, United States

Hours

Reviews

3.5
130 reviews
5 stars
72
4 stars
7
3 stars
4
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while some praise the helpfulness and friendliness of employees, others report rudeness and unprofessional behavior.

Staff Competence

There are numerous complaints about staff being unhelpful or lacking knowledge about services, leading to frustration among customers.

Customer Experience

Many customers appreciate the quick service and efficiency, especially for tasks like Amazon returns, but some express dissatisfaction with inconsistent service and additional fees.

Management Issues

Several reviews mention issues with the store manager's attitude and handling of customer complaints, contributing to a negative perception of the store.
  • FP
    F P
    Dec 7, 2025
    5.0
    I have been so impressed by the service at this store, Pammi has gathered such a wonderfull staff. Ben's energy and humor stands out for me, and I appreciate his helpful and welcoming personality so much. He's managed to make returns fun for me. Quite an accomplishment.. Everyone I've dealt with at this UPS has cared about my experience, which I wish I could say about the competition across the street.
  • JJ
    Jim Joneston
    Dec 7, 2025
    1.0
    Guy with long grey hair and grey beard is very rude and thinks he’s helpful but doesn’t know anything won’t be coming here as long as he’s working
  • SB
    Shane Baker
    Nov 25, 2025
    5.0
    Great service.
  • SS
    Shelini Sooklal
    Nov 12, 2025
    2.0
    Rude and unhelpful staff member (Caucasian male with long hair in a bun and a grey beard) who cut me off mid sentence and was very short with me when I tried to explain what I needed help with.
  • DM
    Dieketseng Ellen Mpolokeng-Makatsa
    Nov 12, 2025
    1.0
    Not very friendly! I've come here more than 3 times for notary services and this time was the worst.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4387 in Seattle offer?

The UPS Store #4387 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.