The UPS Store

Reviews

• MM

  Mary McGahey

  Apr 7, 2026
  5.0
  I go to this store for my Amazon returns. The staff is always friendly and helpful. I appreciate the cleanliness of the store and the new look.
• EH

  Eric Han

  Feb 26, 2026
  1.0
  This was the worst experience I've ever had trying to get updated shipping information. I first waited 4 days before calling to see where my items were since I still couldn't track them. I then called in and tried to get someone to tell me, the first worker (not a manager) said he would look into and sounded genuine. Said he'd call me back. I called back the next day to follow up and that worker handed the phone over to a manager. She picked up the phone while laughing and having another conversation. I had asked very politely for an update on my shipment, to which she said she would look into, and then hung up. Literally hung up. Didn't say anything like hold please, or I'll call back. So I called back and I'm assuming the manager picked up, then hung up again. Truly wild. Finally got tracking after calling corporate. Staff is probably under paid, don't care about their job, etc etc. UPS corporate should do something about this.
• BK

  Brooks King

  Jan 4, 2026
  1.0
  Standing outside here at 10:30 am on a Sunday when they claim they are open 7 days a week, Sundays from 10am-3pm. I have to ship a package before I left for a work trip for a week, now I don't think I'll be able to. What a huge waste of time.
• DD

  Drizzle

  Jan 24, 2023
  4.0
  I have never had a problem. There has never been much wait either.
• MM

  MVH

  Jan 5, 2020
  1.0
  I had a packaged item of clothing to ship. On it was a prepaid USPS Label. I thought I could drop it off at this store. I have dropped off similar prepaid USPS packages at the Coal Creek store. But this store? WRONG. They wouldn't take it! The person took it, actually pointed to the letters "USPS" on the label, then said "It is for USPS." I said other stores have taken packages as a courtesy. No money is involved, it is simply mailed by the UPS Store with other packages. He again refused, then tried to push it into a 1" slot that made no sense whatsoever. He couldn't, then said "See? It doesn't fit anyway!" and handed it back to me. Rude AF. Inconsiderate. If I could give minus stars, I would. Spend your money elsewhere not here.

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