United States Postal Service

2.6
135 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 17200 116th Ave SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17200 116th Ave SE, Renton, WA
98058, United States

Hours

Reviews

2.6
135 reviews
5 stars
42
4 stars
11
3 stars
3
2 stars
7
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered, or marked as undeliverable without proper attempts.

Staffing Problems

Many reviews mention understaffing leading to long wait times and poor service.

Mixed Experiences

While some customers report positive experiences, many others express frustration and dissatisfaction with the service.
  • LA
    Lars Aarhus
    4 days ago
    1.0
    Package was marked as delivered but the (locked) mailbox was empty. When I went to their website to try to contact them they don't offer a phone number, and refuse to allow me to email them until 24 hours after the package was not delivered. How is waiting 24 hours going to make my package magically appear? Unbelievable.
  • MM
    Madlad
    Jan 3, 2026
    1.0
    Completely incompetent people work here. The item required a signature, and for some reason they thought, "Yeah, let me fill out the entire ‘we missed you’ form" instead of walking 30 seconds to the door to get my signature. Absolutely unprofessional, and this office has done it multiple times before.
  • SR
    Sarah R
    Dec 10, 2025
    4.0
    Friendly staff, the line moved fairly quickly.
  • MM
    Max Peng (Max)
    Nov 18, 2025
    1.0
    Extremely rude front desk clerk, didn’t listen to what I needed and interrupted when I was still speaking, and they always selected “ satisfactory “ or “good” for you on the keypad when customers weren’t satisfied.
  • KC
    Kyisha Cann
    Nov 12, 2025
    1.0
    Sok is so mean and has been since I started coming each time. It is to the point I gain anxiety coming in the postal office I am almost 40 and have never had this happen at a post office whether in Massachusetts, Arizona, or California. This is obscene and ridiculous she is mean truly and this behavior needs to be addressed immediately. If I could have given 0 stars I would have.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.