United States Postal Service

2.3
455 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7241 185th Ave NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7241 185th Ave NE, Redmond, WA
98052, United States

Hours

Reviews

2.3
455 reviews
5 stars
118
4 stars
19
3 stars
12
2 stars
16
1 star
290

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful responses to inquiries.

Appointment Issues

Numerous complaints about canceled passport appointments without notice and difficulty in scheduling new ones.

Delivery Problems

Frequent issues with lost or misdelivered packages, leading to frustration among customers.

Staffing Shortages

Customers noted that the location is often understaffed, resulting in long wait times and slow service.

Mixed Experiences

While some staff members received praise for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • MM
    Marissa
    5 days ago
    5.0
    While I can't speak to various issues that seem to be more with overall USPS itself and not this specific location, I will say the staff here is very nice, helpful, and efficient.
  • RP
    Roee Peleg
    Nov 15, 2025
    1.0
    Do not schedule a passport appointment here. They will call you at the morning of the appointment (7:47AM on a Saturday morning in my case 🤦🏼‍♂️) just to let you know that they are short on staff and to ask you to reschedule. Instead, go to the Bellevue USPS, they have walk in hours between 8AM to 9AM every day and Steve there will help you out
  • PP
    PNWmommy
    Nov 6, 2025
    1.0
    This location is not offering any walk in passport appointments yet they advertise on their website that they do from 8:00-9:00am Monday-Friday. So unless you have an appointment do not go here, go to the bel red Bellevue location the guy is so helpful. (Redmond location the staff also keep telling you how short staff or understaffed or how their staff have called out sick..)
  • CS
    Chris Sipe
    Nov 6, 2025
    1.0
    Was turned away for doing a walk in passport application. Please update the website to say you are not accepting walk ins at this time.
  • HL
    Hyorim Lee
    Nov 5, 2025
    5.0
    Excellent service! The staffs were efficient, helpful, and greeted me with warm smiles. Always a pleasant experience at this USPS location!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.