United States Postal Service

2.0
347 reviews

About

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Visit your local Post Office™ at 13516 Meridian E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13516 Meridian E, Puyallup, WA
98373, United States

Hours

Reviews

2.0
347 reviews
5 stars
64
4 stars
16
3 stars
10
2 stars
10
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and poor customer service experiences.

Delivery Problems

Numerous complaints about misdelivered packages, missing mail, and issues with package tracking.

Kiosk Accessibility

The self-service kiosk is often reported as being inaccessible outside of regular hours, contrary to advertised 24/7 availability.

Staff Attitude

Mixed reviews on staff demeanor, with some praising helpful employees while others reported rudeness and dismissiveness.

Communication Failures

Customers expressed frustration over the inability to reach the location by phone and lack of follow-up on issues.
  • BT
    B T
    2 days ago
    5.0
    Bothe employees were very helpful and polite. Everyone was courteous and respectful. Give respect and you will receive respect in return.
  • AA
    Annamlz
    Nov 13, 2025
    1.0
    Having trouble receiving specific mail through them and being led on a wild goose chase trying to solve it. They claim due to the change I won’t be receiving mail and made me fill out a change of tendency and now want me to fill out a vacancy slip. I have been at the same residence for over four years. Despite all of this, I have received some mail under my new name but not all. They are very frustrating to work with.
  • CM
    Chad Meyer
    Nov 10, 2025
    2.0
    Came here 7:30PM on a Monday. Door is locked. Self service isn't 24/7 unlike what the usps site says.
  • TB
    Tracie Bearden
    Oct 26, 2025
    1.0
    Self-serve kiosk is NOT 24/7 as listed on USPS. This location is listed on the USPS website as having a 24/7 kiosk. On the USPS website it also states that the kiosk is open today. I went to this location and could see through the window that yes the kiosk is on. However, all the doors to the building are locked and the hours on the building state that this building is closed on Sundays and Holidays which isn’t uncommon for a post office. I drove 25 minutes out of my way to use this kiosk to mail something priority mail today and was unable to access the kiosk even though the USPS website specifically states the public would have access to it on a Sunday.
  • OB
    Olivia Burley
    Oct 12, 2025
    1.0
    If I could give zero stars I would. My mailbox, along with others’ in my area have had our mailbox locks tampered with. Our keys no longer worked on our mailbox. We reported it to the facility in person and the woman behind the counter had a suspicion that it could possibly be a delivery driver that worked our route, since the others in my area were reporting the same thing. They offered to replace our lock and key for free because of this. Now they’re back tracking and saying that they don’t know who did it for sure, so we have to pay out of pocket for our lock to be replaced on our box. The people that we spoke to about our locks documented our report as us losing our key, but how is that possible, when my key is literally on my keychain??

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.