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Brand Certified

United States Postal Service

2.4
(134 reviews)

Business Details

1135 S Grand Ave, Pullman, WA
99163, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1135 S Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1135 S Grand Ave, Pullman, WA
99163, United States

Hours

Reviews

2.4
134 reviews
5 stars
40
4 stars
4
3 stars
3
2 stars
7
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported poor service, including rude interactions and difficulty reaching support.

Delivery Issues

Numerous reviews highlighted frequent problems with packages being delivered to the wrong addresses, lost packages, and delays in delivery.

Efficiency

Customers expressed frustration with the inefficiency of the service, including long wait times for phone support and unresolved delivery issues.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences, noting helpful staff and satisfactory resolutions to their issues.
  • LL
    Lj
    Feb 1, 2026
    5.0
    Matthew is a PRO. A large line on a Saturday and he greeted each customer with a smile and plus he is like a ninja handling each customer quickly AND efficiently.
  • RS
    Roman Scotkin
    Jan 16, 2026
    5.0
    The workers were very helpful and friendly
  • JW
    Jake Weaver
    Nov 18, 2025
    5.0
    Always helpful and efficient!
  • AW
    Aubrey Wight
    Oct 9, 2025
    1.0
    Two times now usps has marked my package as delivered into my mail box and it’s nowhere to be seen. I’m getting so tired of this. This is absolutely ridiculous and unacceptable.
  • KE
    Kathy Emerson
    Dec 12, 2022
    1.0
    Haven't received our mail in three days! Ridiculous. Roads are not bad!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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