The UPS Store

Reviews

• MP

  Mary Powell

  Feb 21, 2026
  5.0
  Easy to get into and they have always been helpful when I went in there
• ML

  Michelle Lewis-Hodges

  Jan 12, 2026
  5.0
  Kind staff.
• AG

  Alex Gunadi

  Jan 7, 2026
  1.0
  Based on my personal experience, I had a very disappointing situation at this UPS Store. On September 26, I visited this location to send my iPhone using a USPS label provided by Xfinity for a trade-in promotion. Before handing over my phone, I clearly asked the staff if they could assist with sending a USPS-labeled package, and I was told that they could. I provided my iPhone, paid $2.52 for packaging/label, and was told that everything was completed and that I was “good to go.” I was not provided with a receipt or tracking number. I asked about this at the time and was again told that everything was fine. In November, Xfinity informed me that they never received the iPhone, which resulted in the loss of my trade-in promotion and additional charges. I then contacted USPS, who advised that the package was never scanned in their system and suggested that I follow up with the original drop-off location. I returned to this UPS Store multiple times and later spoke with the store manager. I explained the situation in detail and provided bank transaction proof showing payment made at this location on September 26. I was informed that without a tracking number, the store was unable to further investigate, and that no additional records or footage could be reviewed due to time limitations. Unfortunately, the matter was left unresolved, and I did not receive a clear explanation of what happened to the device. As a result, I lost both my phone and the associated promotional value. I am sharing this review to document my experience and to encourage others to ensure they receive proper documentation and tracking information when shipping valuable items.
• BT

  Boris Tuong

  Jan 3, 2026
  5.0
  Best independently owned UPS store. Staff are knowledgeable, accessible by phone and well staffed. They have a self service kiosk and are amazingly efficient with processing and packaging shipments.
• MB

  Mrs. B

  Dec 12, 2025
  5.0
  Every time I have ever went to the store, Amber has always helped me and she is so nice and so knowledgeable

Frequently Asked Questions About The UPS Store