Primo Water Refill

Reviews

• RT

  Randi T

  Mar 14, 2026
  1.0
  Previous water delivery sold to this company. Cannot speak to a local person. Custom service answered in a different country. Missed deliveries. Delivery orders not fully filled. So. Displeased. Hopefully I can find a different local option.
• AC

  Adam Couto

  Sep 29, 2025
  1.0
  This went from a 5 star to a 1 star service in summer of 2025 due to changevin delivery driver. Previous driver was excellent. Current driver is terrible. Have to call customer service every month to fix order. Feels like they actually want us to cancel service
• DO

  Daniel Olivas

  Sep 8, 2025
  1.0
  I have received service from Primo for 8 years now with no issues until this year. Service and customer service are almost non-existent if you call DO NOT press 1 for a call back, they will not call you back. Deliveries have been incorrect and getting them corrected takes rescheduled deliveries ever day for the past 2 weeks. When you finally get a customer service representative they are sincere and take great notes but it seems the issues fall on deaf ears at the local management/distribution warehouse. I would not recommend using Primo water service.
• AN

  Amber Newton

  Jun 1, 2025
  1.0
  Machine had me scan a QR code to download an app. Loaded money onto the app and the machine didn’t work. Swiped my card and it still didn’t work. Employee was still trying to figure it out and was going to call Priomo to figure out what’s going on.