Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.4
(323 reviews)

Business Details

900 Jefferson St SE, Olympia, WA
98501, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 900 Jefferson St SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 Jefferson St SE, Olympia, WA
98501, United States

Hours

Reviews

2.4
323 reviews
5 stars
88
4 stars
17
3 stars
14
2 stars
16
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of being dismissed or treated poorly.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or not delivered at all, leading to frustration among customers.

Phone Accessibility

Customers consistently noted difficulties in reaching the post office by phone, with many unable to get assistance when needed.

Mixed Staff Performance

While some employees received praise for their helpfulness, others were criticized for their lack of professionalism and accountability.

Organizational Problems

Frequent mentions of disorganization, including issues with locating packages and handling customer requests efficiently.
  • HG
    Hayley Gillispie
    Feb 26, 2026
    1.0
    I had two boxes delivered, one said “do not leave in mailbox” and the other had a range of temperatures to stay within. They were packages with small animals in them and at least half of them are dead… because they were left in the mailbox. My family was home but I was at work. I had planned on ordering more live animals to my home, but not if it means doing so is going to get them killed. I’m incredibly disappointed and quite angry about this. I work to keep things alive, I’d like if USPS did the same.
  • ST
    Son Tran
    Feb 20, 2026
    1.0
    My package here for a week still no delivery
  • SK
    Sherri King
    Jan 9, 2026
    1.0
    Had two packages to be delivered. The carrier left one in the mailbox and marked the other as "unable to access". Apparently the truck in my driveway was to big to walk around? Or they were too lazy to do it. Who knows if I will receive my package..
  • KK
    K
    Jan 5, 2026
    5.0
    I have only had excellent interactions with the overworked/underpaid staff here. Everyone has been incredibly nice and helpful :)
  • BB
    Bayou Billy
    Nov 20, 2025
    1.0
    Had a weird experience here. I went to change the name on my adopted son's passport. I had all of the paperwork ready and went here ONLY to ship it, but this Filipina lady at the counter was almost refusing to ship the paperwork! She ended up shipping it, reluctantly, stating I better be prepared for it to be rejected (I have no idea why). Weeks later, I received the approval and the passport is coming on the 22nd. Thank you Marites.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others