The UPS Store

Reviews

• DB

  Doug Briggs

  Feb 17, 2026
  5.0
  Very kind people working there. They go fast pace. Just FYI you can do xfinity equipment return here.
• DW

  Dan Wilcox

  Feb 14, 2026
  5.0
  UPS Stores are independently owned and tend to either be great or terrible - This is a great one. I had a UPS box here for a year and even though they are always busy they hustle and process everyone quickly. The parking next to them gets full during rush hours (like when school gets out) but it's on the side of the massive Lowe's parking lot so there is always somewhere to park.
• MH

  Mary Hudspeth

  Feb 12, 2026
  5.0
  Excellent customer service! Friendly and fast. They take all Amazon returns too!
• MC

  michael cook

  Jan 28, 2026
  5.0
  I had a large , and very fragile shipment to Southern California, I was very impressed with their friendly attitude and professionalism, they made me feel confident that my family heirlooms would get there safely, I will always count on this store in the future. Thanks to mat, may, Noor and Stephie.
• LJ

  LaToya Johnson

  Jan 17, 2026
  1.0
  This location has completely failed at providing basic professionalism and respect. I came in to drop off Amazon packages at the self-checkout, and what should have been a routine visit turned into an unacceptable experience. A plus-sized white woman decided she couldn’t wait her turn and stood so close to me that it invaded my personal space. When I calmly asked her to step back—a reasonable and necessary request—she dismissed it and told me she doesn’t mind people being in her space. That is irrelevant. My boundaries matter, and I have every right to enforce them. I even told this customer that her refusal to respect my space reflects racial bias when it comes to respecting Black women. Yet, instead of acknowledging UPS employee at the counter —who should understand how harmful this dynamic can feel as a woman of color — chose to side with the white woman and was blatantly rude to me. Not only did she dismiss my concerns, but she raised her voice at me repeatedly, becoming loud and belligerent, even as I remained calm and respectful. This behavior is completely unprofessional and unacceptable. This is not just poor customer service—it’s a clear example of bias and internalized oppression showing up in the workplace. I was treated as if my comfort and dignity didn’t matter. UPS employees are paid to provide professional service, not to invalidate customers or enable disrespectful behavior. This is a training and accountability issue. Your staff needs immediate education on boundaries, professionalism, and cultural sensitivity. If this is how customers are treated, you risk losing trust and business. Until corrective action is taken, I will take my business elsewhere. I will also leave multiple review to strongly advise others to do the same.

Frequently Asked Questions About The UPS Store