This went from a 5 star to a 1 star service in summer of 2025 due to changevin delivery driver. Previous driver was excellent. Current driver is terrible. Have to call customer service every month to fix order. Feels like they actually want us to cancel service
DO
Daniel Olivas
Sep 8, 2025
1.0
I have received service from Primo for 8 years now with no issues until this year. Service and customer service are almost non-existent if you call DO NOT press 1 for a call back, they will not call you back. Deliveries have been incorrect and getting them corrected takes rescheduled deliveries ever day for the past 2 weeks. When you finally get a customer service representative they are sincere and take great notes but it seems the issues fall on deaf ears at the local management/distribution warehouse. I would not recommend using Primo water service.
AN
Amber Newton
Jun 1, 2025
1.0
Machine had me scan a QR code to download an app. Loaded money onto the app and the machine didn’t work. Swiped my card and it still didn’t work. Employee was still trying to figure it out and was going to call Priomo to figure out what’s going on.
Frequently Asked Questions About Primo Water Refill
What is Primo Water Refill and what services does it offer?
Primo Water Refill is a self-serve refill water station located outside QFC 126 in Olympia, WA, providing fresh filtered drinking water in 1, 3, or 5-gallon containers.
What are the hours of operation for Primo Water Refill?
Primo Water Refill operates 24 hours a day, 7 days a week, following retailer location hours.
What payment methods are accepted at Primo Water Refill?
Primo Water Refill accepts American Express, Apple Pay, Cash, MasterCard, and Visa as payment options.
Is Primo Water Refill a Black-owned business?
No, Primo Water Refill is not a Black-owned business.
Does Primo Water Refill offer in-store pickup or delivery services?
Yes, Primo Water Refill offers in-store pickup services.
What languages are supported for customer communication at Primo Water Refill?
Primo Water Refill supports English and Spanish languages for customer communication.
Where is Primo Water Refill located in relation to QFC?
Primo Water Refill is conveniently located outside QFC store number 126 at 4775 Whitman Lane SE, Olympia, WA 98513.
What nearby places can customers visit when they come to Primo Water Refill?
Customers can visit nearby places such as Starbucks for coffee, Pizza Hut for a meal, or the Capitol City Golf Club for recreation before or after refilling their water at Primo Water Refill.
How can public transit or delivery options near Primo Water Refill help customers?
Customers can use nearby services like Amazon Locker - Spitze for courier and delivery services, making it convenient to pick up parcels while refilling water at Primo Water Refill.
Are there any nearby automotive or car services that customers might find useful around Primo Water Refill?
Yes, nearby automotive services including O'Reilly Auto Parts, Valvoline Instant Oil Change, and Wave Car Wash are available close to Primo Water Refill for customers who need vehicle care.