United States Postal Service

2.1
142 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1155 SE City Beach St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1155 SE City Beach St, Oak Harbor, WA
98277, United States

Hours

Reviews

2.1
142 reviews
5 stars
30
4 stars
4
3 stars
3
2 stars
14
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported consistent problems with mail and package deliveries, including misdelivered items and packages not being delivered at all.

Staff Competence

Several reviews indicated a lack of training and knowledge among staff, leading to confusion and mistakes in handling packages and customer requests.

Facility Management

Customers expressed dissatisfaction with the post office's physical condition and operational hours, noting it is often closed when needed and appears run down.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency, indicating some positive interactions.
  • RK
    Roxanne Ketcham
    Nov 15, 2025
    1.0
    I have mail missing. They keep delivering other people’s mail to my house and now my drivers license probably was delivered to the wrong address.
  • KH
    Korey Hanson
    Sep 1, 2025
    1.0
    Sad that the upkeep on the outside is not taken care of and looks run down. I think this is the only post office that closes its lobby in the evening and not open on Saturday's. Wish more pride was taken.
  • IN
    Ian Nielsen
    Aug 30, 2025
    1.0
    What a joke, I paid extra for a package to ship next day, they said no one was home when TWO people were home waiting. Now it's the weekend and I have to wait until monday
  • PB
    Paola Barajas
    Aug 4, 2025
    1.0
    We weren’t receiving our mail because the new delivery driver said our “mailbox wasn’t high enough”. I recently had a baby and now I’m jumping through obstacles just get her social security card so I can get her on my health insurance. I’m beyond livid.
  • RE
    Rusty Etheridge
    Jul 18, 2025
    5.0
    Our mail carrier has been great! She even took the time to ensure a return package was handled correctly for us. We had issues years ago with incorrectly delivered items, but since she took over our route we haven’t had any problems. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.