The UPS Store

Reviews

• JJ

  Jo

  1 day ago
  1.0
  Normally I would give this store 4-5 star rating even with the long lines but the clerks are helpful. But today I went in to drop off some shredding. Online there was a 25% discount on shredding. When I got to the store the clerk told me that the OWNER had decided not to honor the discount even though there was a sign on the shredding bin in the store announcing the discount. This is not about the money, it is about false advertising and the lack of an explanation. If there was another option in Oak Harbor I would gladly give them my business.
• MM

  Melissa

  Feb 16, 2026
  5.0
  They go above and beyond to help you. Outstanding customer service. Highly recommend!
• AC

  Alexa Cortes

  Jan 28, 2026
  1.0
  I came to return a package to Amazon and I was told it needs to be put in the package it came in. I told them I was sent a plastic ripped and taped up bag with my package it. The guy told me, “Perfect, put it in that”. I drove all the way back to my house and got the bag it was sent in, I came back and a different lady told me they can’t accept plastic bags. Even though I was told 30 minutes before that I could put it in the exact packaging it came in. And the guy who told me that, just stood there staring at the me and the lady who told me I can’t return it in that.
• MT

  M (Tzeck00)

  Jan 22, 2026
  5.0
  Typically in and out when dropping off AMZ returns or packages. In my experience they have been quite quick and efficient.
• LL

  Lilybear

  Jan 10, 2026
  1.0
  I live in a protected/gated apartment complex, and UPS frequently fails to deliver packages properly. Instead of accessing the gate or using the designated delivery area, packages are often returned or marked as delivered when no delivery was made. I am currently missing a package that was marked as “delivered” to my apartment complex; however, security camera footage confirms that no UPS driver arrived or attempted delivery that day. After I filed a claim online, the delivery status changed from “delivered at my apartment complex” to “delivered at the Burlington location,” which is extremely concerning and inconsistent. I am highly dissatisfied with UPS’s handling of this matter. I am expecting and urgently need this package for my baby, yet I still do not have it due to this delivery failure!