United States Postal Service

2.1
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 451 E North Bend Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
451 E North Bend Way, North Bend, WA
98045, United States

Hours

Reviews

2.1
138 reviews
5 stars
34
4 stars
2
3 stars
4
2 stars
7
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.

Delivery Issues

Numerous complaints about packages being misdelivered, marked as delivered when they were not, or not delivered at all.

Passport Services

Mixed experiences with passport services; some found the process efficient while others faced significant delays and poor handling.

Communication Problems

Customers frequently experienced difficulty reaching the post office by phone, leading to frustration over unresolved issues.

Inconsistent Performance

While some customers reported positive experiences, many highlighted ongoing issues with reliability and service quality.
  • SB
    Seth Brothers
    Oct 20, 2025
    1.0
    Don't let this post office into your life. In the years I lived in their service area, 30% of my letters simply dissapeared. I did recieve a lot of mail addressed to multiple neighbors, however. They will not forward or return your mail, either.
  • SM
    Stephen McCann
    Sep 23, 2025
    1.0
    This is the 4th time a package was lost by this post office and they do nothing about it. Tracking said it was delivered outside the garage. however we have a camera that shows it was never there.
  • JG
    Jeremy G
    Feb 22, 2022
    1.0
    Wishing there was an option for zero stars. Passport appointments are completely mismanaged at the local level and the employees have no desire to work towards any customer satisfaction.
  • JB
    Justin Burkholder
    Oct 17, 2019
    1.0
    Lived in North Bend for 5 years. I have heard the complaints for years never had an issue. Then this week 2 packages said they were delivered and they were not. a 3rd package said it was returned because of unable to find my address when its the same address they have been delivering mail to for 5 years. Just a normal neighborhood, easy to find.
  • TT
    tubemyfriends
    Mar 18, 2017
    1.0
    Worst USPS post office ever, send the mail back to me and delivered to the wrong address, I'd rather drive 10 miles away to Issaquah post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.