United States Postal Service

2.0
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 223 W 3rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
223 W 3rd Ave, Moses Lake, WA
98837, United States

Hours

Reviews

2.0
153 reviews
5 stars
30
4 stars
6
3 stars
5
2 stars
9
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Frequent complaints about misdelivered packages, late deliveries, and packages marked as delivered but not received.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, many others expressed frustration with overall service quality.

Long Wait Times

Customers noted long lines and slow service, particularly during busy times.

Inconsistent Performance

The quality of service appears to vary significantly, with some customers having positive experiences while others faced numerous issues.
  • NN
    Nathan11_16
    Nov 15, 2025
    5.0
    Ive never visited but it looks cool
  • GS
    Gene and Shay
    Aug 8, 2025
    5.0
    incredibly helpful staff that helped me send out my wedding invites and found the perfect solution for my overweight letters with a stamp that was actually wedding-appropriate! happy we stopped here!
  • LP
    Leslie Perkins
    Jul 31, 2025
    1.0
    We recently got a new temporary carrier at our apartment complex who doesn't want to deliver our mail because it requires she gets out of her car and she delivers it to the wrong boxes she delivers it to the wrong door we've had very important mail just flat out go missing
  • JJ
    jason johnson
    Jun 29, 2022
    1.0
    The absolute low level of caring and responsibility for their job is deplorable. Multiple times now the mail carrier has stuffed packages too big for my mailbox in and made it so my lock was inoperable. But when I call the post office for assistance at 2pm they say “sorry nothing we can do until tomorrow”. It would be amazing if someone at this place would act with some sense of caring for the people that they are paid to serve. Couldn’t be more unhappy. Had to call a locksmith to retrieve my packages.
  • ZG
    Zi G
    Apr 1, 2021
    1.0
    The worst post office I have ever had to deal with. They were supposed to get me a new key for my mailbox. My landlord paid for a key and had to repeatedly call and ask when my key would be made but they had told me multiple times that he didn't pay for one and I should pay for a po box. And I had my mail on hold and would not tell me that I'd have to renew the hold and just send my mail back.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.