The UPS Store

Reviews

• MM

  matt

  2 days ago
  1.0
  They intentionally over bill you here. When asked about the large size discrepancy between the actual size of the package and what they billed me for, they just said "it's just our policy to add a few inches on every dimension of the package instead of using the actual dimensions". dishonest and scummy.
• SK

  Stephanie Kirkpatrick

  Dec 22, 2025
  1.0
  Came in on a Thursday to ship a package 2 day. The employee was new so took a while but friendly and helpful. She told me it's expected delivery was Saturday. It's Monday and is due for delivery today so went into the store to show the confirmation email that said it would be delivered Saturday and wondered why I paid for 2 day. Apparently my reciept says expected delivery is actually Monday and I signed the screen accepting that. I told the owner the employee did not tell me that and showed her the email that says Saturday but she flat out told me yes, I was told that it would be Monday. I know what I was or wasn't told so this was frustrating. They charged me for 2 day shipping (which is very expensive) knowing that it would take 4 and did not inform me of that. I did sign the screen full of fine print and thats on me but they should not be charging people without verbally confirming with the customer that the expected shipping is not actually 2 day. I understand that various destinations don't ship Saturdays and Sundays but that should be obviously disclosed, not hidden in a bunch of fine print. I feel swindled and saw other reviews with customers experiencing the same deceptive shipping charges. The owner offered no remedy at all so after being a customer since the store opened I will no longer use this UPS store.
• BM

  Brew Machew

  Dec 14, 2025
  5.0
  Every employee was inviting and engaging with a smile, they processed everyone quickly while still engaging with everyone not making them feel rushed. Kennady was extremely helpful.
• DG

  Dr Guthals (Dr Guthals)

  Dec 7, 2025
  5.0
  Every time I’ve come to this location for any services, the staff have been kind, calm, helpful, and quick!
• SG

  sandeep gupta

  Nov 24, 2025
  1.0
  Disappointed with customer service and unexpected fees I visited this UPS Store to drop off a return package and was surprised to be charged a fee just to print a shipping label. Having used FedEx locations where label printing is complimentary, I expected similar service here. More concerning was the staff’s attitude - they were not polite or helpful when explaining the charges. As a customer, I felt unwelcome and treated poorly during what should have been a simple transaction. I understand UPS Stores are independently owned, but basic courtesy and transparency about fees should be standard. A little kindness goes a long way, especially when customers are already paying for services that are free elsewhere. I hope the management will address how their staff interacts with customers.

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