The UPS Store

3.3
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3987 in Maple Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Safeway Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
26828 Maple Valley Hwy, Maple Valley, WA
98038, United States

Hours

Reviews

3.3
122 reviews
5 stars
58
4 stars
9
3 stars
5
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude and dismissive behavior from employees.

Efficiency

Many reviews highlight long wait times and slow service, particularly during busy hours, leading to frustration among customers.

Pricing Issues

Several customers express dissatisfaction with pricing, particularly regarding shipping costs and charges for packaging materials, feeling that they are being overcharged.

Store Management

There are complaints about poor management and organization within the store, with some customers noting improvements under new management, while others report ongoing issues.

Mixed Experiences

Overall, experiences vary widely; some customers have had positive interactions and appreciate the services offered, while others have had negative experiences that deter them from returning.
  • BM
    Bruce Mai
    3 days ago
    1.0
    The employee is very very slow, he for sure doesn’t care his customers.
  • CB
    Carol Beard
    6 days ago
    5.0
    Excellent helpful service. Very polite and professional
  • RN
    Ryan Nelson
    Jan 3, 2026
    1.0
    This is one of the worst UPS I have been to. They are constantly confused and so slow.
  • KN
    Karen Nelson
    Dec 6, 2025
    5.0
    Always find the staff to be friendly and professional. Even during the holidays the line moves fast and associates are doing a great job!
  • KM
    Kelly McGill
    Nov 26, 2025
    5.0
    A lot of complaints I see, but I never have a problem....just make sure you have your stuff ready to ship and your QR Codes ready. I see a lot of people complaining about Amazon returns, but usually the customer needs to pack up the boxes before bringing them in, which is standard. I see a lot of customers expecting UPS to box and tape their stuff. If they have to, when Amazon has requested that the buyer needs to package the box, they may charge for the box. If Amazon provides a QR label, it is free. If they only provide a shipping label, it will need to be printed and UPS will charge to generate it. I've been going for years, getting copies and faxes, too. The main thing is to know what's expected through Amazon and being ready when you get there. Thanks

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Maple Valley offer?

The UPS Store #3987 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.