The UPS Store

Reviews

• JJ

  Jlmisme

  Dec 15, 2025
  5.0
  It is so important to show appreciation where it's due. The team at the UPS store in Liberty Lake, WA demonstrates the true meaning of Customer Service. I have had opportuity to work with just about veryone of the members working in there. They are kind, throughout, thoughtful and just genuinely enjoy the customers that come in as observed through other interactions. I have choices to go to other shipping locations but won't!! Keep up the great work Liberty lake team, you are appreciated! Janet Marchant
• MM

  Mrs MEvans

  Dec 5, 2025
  1.0
  Was given incorrect info, tried to explain, Blake responded with...' you are being ridiculous'; then..' I cannot print out receipts..'; .. told him I have cancelled checks..., his response...' i don't know what that means...'; i tried to explain, he responds with...' no one pays by check anymore...', then continued with a barrage of condescending comments, including.. 'if you are rude I can close out your box..'; ..'i've been here for many years..', then i asked to leave a message for the owner, his response..' she will not accept messages from customers unless they tell me, the manager, what it's about..'. He continued with deplorable behavior, including laughing out loud, in attempts to intimidate me, denying things he said minutes prior. Obviously this person has unchecked job security. I'm a 65 year old woman. Very frightening that a UPS store has the authority to simply stop giving me my mail. And yes, I'm paid up.
• TK

  Tamara Kazemba

  Oct 24, 2025
  1.0
  The employees at the liberty lake location seem to be very rude and snipy. I witnessed him yell a a costumer due to packaging problems, the same man also was getting upset with a older lady who didnt know how to use the amazon Return station.
• TN

  Trinh Nguyen

  Oct 5, 2025
  5.0
  Ty was incredibly helpful and really went above and beyond with his customer service to help me on an already quite busy day at the center. He made sure to acknowledge and communicate with me and followed up after helping with other more urgent matters. 10/10 would come back to this UPS store again and couldn’t recommend the staff here more!
• MP

  Matt Pelletier

  Aug 22, 2023
  5.0
  Sent about 6 packages from here in past few years every time friendly staff and easy process

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