The UPS Store

Reviews

• OD

  Otto Ducasse

  Nov 12, 2025
  1.0
  AVOID THIS STORE – Manager Sophia REFUSES LEGAL NOTARY SERVICE Came in today between 11 AM and 12 PM to get a certified copy of an already-notarized Power of Attorney — a service this store has done for me and other Bank of America customers multiple times before. Manager Sophia flat-out refused, saying “I can’t do it” with zero explanation or legal basis. Washington law (RCW 42.45.280) clearly allows the original notary to certify copies. This wasn’t a policy issue — it was willful denial of service. Unprofessional, incompetent, and a waste of time. Escalating to franchise owner San Pathak and UPS HQ — customers deserve better than being turned away for no reason. Do NOT come here for notary services. Go to a real professional. — OD, Lakewood, WA
• GL

  Gus Lehman

  Oct 26, 2025
  5.0
  Always quick and easy. Love them for Amazon returns too!
• AJ

  arturo jo'morh

  Sep 23, 2025
  5.0
  Good staff they are very nice
• CE

  Christina Elliott

  Aug 21, 2025
  1.0
  This UPS store charges for customer packaging on Amazon returns that are already in customer packaging. The associate that helped me this morning had to scan two of three of my returns a couple of times the label that I received did not contain a tracking number and most importantly charge me for customer packaging When it was not required for my Amazon return. The customer that was right behind me was also being charged. Customer packaging when his item was in his own packaging. There was no store manager on site And the associate said that he’s been employed there for two years When in fact, he’s displaying lack of knowledge on how to do a simple Amazon return. One of my returns I had to pay for which was no problem as long as I’m aware that I have to pay for something. I am willing to do so. The other two returns were just drop off at UPS location. No packaging required. The receipt that I received along with the printing label again there was no return tracking number for any of it. I am contacting Amazon to let them know of the problem and to make sure that all of my items get returned as they should be. I contacted another UPS store location, who was very helpful and guiding me on how to report this. I will never go back to that store, which is my local store. I will drive out of the way to go to another UPS location
• TC

  Tracy Charbonneau

  Aug 12, 2025
  3.0
  I have had my mail box there for 10 years. I ship from there frequently. It never fails when my associate is Radheshyam processes my packages he fails to apply the box holder discount. He did it today even after I mentioned it to him. Then his coworker, Andrea, shot me a look as if I was being rude! I know it isn't much of a discount, but when I ship items across the country, every little bit helps. We shouldn't have to ask for the discount as they can see we have a box there. Maybe some of your associates should be more mindful when processing packages

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