United States Postal Service

2.4
239 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 721 4th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
721 4th Ave, Kirkland, WA
98033, United States

Hours

Reviews

2.4
239 reviews
5 stars
62
4 stars
13
3 stars
13
2 stars
13
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for their friendliness and helpfulness, others are reported as rude and unhelpful.

Delivery Issues

Numerous complaints about packages being marked as delivered but not received, along with issues of lost or mishandled mail.

Long Wait Times

Customers frequently mention long lines and slow service, particularly during busy hours.

Communication Problems

Many customers express frustration over the inability to reach the post office by phone, with reports of calls going unanswered.

Staffing Concerns

Reviews indicate that the location is often understaffed, contributing to delays and poor service.
  • BL
    Becca L.
    Jan 2, 2026
    5.0
    Yoji was running the post office alone today and still managed to get people through the line quickly. She was multitasking helping several people at once and I so appreciate her efficiency! She has always been very knowledgeable whenever I have come in with a question.
  • CP
    C J “Panmondiale”
    Dec 12, 2025
    1.0
    In the last 4-6 weeks, two packages were supposedly delivered that I never received. Then, yesterday, one of the packages (“delivered” two weeks ago according to the USPS) showed up on my doorstep along with two magazines, one from last week and one from this week, apparently dropped off by the person (neighbor?) who actually received them. Although I jumped through the hoops to file a service request I have very little confidence that anything is going to come of it and this seems to be a consistent problem with the 98034 Post Office.
  • WJ
    Waverly Johnson
    Nov 19, 2025
    5.0
    Quiet, clean, and efficient USPS. Olivia has helped me multiple times and her friendliness always makes for a great experience.
  • JC
    Justin Carr
    Nov 7, 2025
    5.0
    The postal worker between 8:30 AM and 9:40 AM is amazing. We got disconnected, and I received a call back from him. He completely helped and fixed my issue. Five-star service! I'm very happy with his customer service and all his help. Thank you very much.
  • PA
    PetsOn Airplanes
    Oct 17, 2025
    5.0
    One of the best experiences I have ever had with USPS. Michael answered the phone right away was friendly and professional and went above and beyond. You can actually feel he loves his job and takes pride in providing the best service possible. just WOW!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.