United States Postal Service

2.3
237 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 721 4th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
721 4th Ave, Kirkland, WA
98033, United States

Hours

Reviews

2.3
237 reviews
5 stars
60
4 stars
13
3 stars
13
2 stars
13
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise friendly and helpful employees, while others report rude and unhelpful service.

Long Wait Times

Many customers experienced long lines and delays, often due to understaffing, leading to frustration.

Package Issues

Numerous complaints about lost or misdelivered packages, with customers expressing dissatisfaction over tracking and delivery accuracy.

Communication Problems

Customers frequently reported difficulties in reaching the post office by phone, with many stating calls go unanswered.

Inconsistent Service

Service quality varies significantly, with some visits resulting in positive experiences while others lead to frustration and unresolved issues.
  • WJ
    Waverly Johnson
    5 days ago
    5.0
    Quiet, clean, and efficient USPS. Olivia has helped me multiple times and her friendliness always makes for a great experience.
  • JC
    Justin Carr
    Nov 7, 2025
    5.0
    The postal worker between 8:30 AM and 9:40 AM is amazing. We got disconnected, and I received a call back from him. He completely helped and fixed my issue. Five-star service! I'm very happy with his customer service and all his help. Thank you very much.
  • SG
    Sakshi Gupta
    Oct 20, 2025
    1.0
    Less staff and long line!
  • PA
    PetsOn Airplanes
    Oct 17, 2025
    5.0
    One of the best experiences I have ever had with USPS. Michael answered the phone right away was friendly and professional and went above and beyond. You can actually feel he loves his job and takes pride in providing the best service possible. just WOW!!!
  • MR
    Molly Rhoten
    Sep 24, 2025
    3.0
    My experience here over the years has been great, but I have a problem right now and I can't get any help. I mistakenly put a UPS package in the USPS drop box 8 days ago. My package is now missing. I've talked to the people at the Kirkland USPS in person, I talked to someone from USPS on the phone, and I've talked to UPS on the phone. They all say they can't help me. I have no idea where my package is or what to do to get it back. I really wish the USPS office had just used the return address to send it back to me. Instead it went to "central sorting", but I don't know where that is or how to track down my package. It was supposed to go 2nd day air to my son at college who had his first birthday away from home. He had it without any presents because the package is still missing. I feel like they stole my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.