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Brand Certified

United States Postal Service

2.4
(245 reviews)

Business Details

721 4th Ave, Kirkland, WA
98033, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 721 4th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
721 4th Ave, Kirkland, WA
98033, United States

Hours

Reviews

2.4
245 reviews
5 stars
66
4 stars
14
3 stars
13
2 stars
13
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful and rude staff, as well as difficulty reaching the office by phone.

Delivery Issues

Numerous complaints about packages being marked as delivered but not actually received, along with inconsistent delivery practices.

Staff Efficiency

While some staff members were praised for their helpfulness and efficiency, many reviews highlighted long wait times and understaffing during busy periods.

Overall Experience

The overall sentiment is mixed, with some customers having positive experiences while many others expressed frustration and disappointment with the service.
  • MO
    Miles Oldenburger
    Feb 9, 2026
    1.0
    Terrible... Always something broken or wrong
  • DZ
    Dafei Zhao
    Feb 7, 2026
    5.0
    I want to thank Marla for her kind assistance with a misdelivered letter. She patiently listened as I explained the letter's importance and arranged for the mail carrier to contact me directly. Ultimately, I found the letter in a neighbor's mailbox. I understand that with countless letters handled daily, mistakes can happen, but receiving help like yours is what truly matters. Thank you, Marla!
  • SB
    Samantha Becker
    Jan 26, 2026
    5.0
    This has been one of the most efficient and helpful post offices I’ve ever experienced. Both times for shipping, the staff was incredibly helpful. I have never experienced the “long painful lines” that are often associated with any post office.
  • AD
    Aris Dong
    Jan 22, 2026
    1.0
    They saw my label, saw what I was shipping. Then Made me wait in line 3 times because I need to package it myself, made me buy their overpriced bubble wraps, then after waiting for 40 minutes in total they told me I can’t ship my stuff. Then they refuse to refund my label because “you need to talk to online people” It’s like even if a service try to intentionally be as bad as possible, it will still be better than this.
  • BL
    Becca L.
    Jan 2, 2026
    5.0
    Yoji was running the post office alone today and still managed to get people through the line quickly. She was multitasking helping several people at once and I so appreciate her efficiency! She has always been very knowledgeable whenever I have come in with a question.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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