The UPS Store

Reviews

• NM

  nicole m

  1 day ago
  5.0
  Good customer service! Very sufficient,I was in and out.
• LC

  Lorenzo Diaz Carrillo

  Feb 7, 2026
  5.0
  I had excellent customer service from Madison at the location near Totem Lake, was very understanding, patient, professional and helpful. Not sure why there are mixed reviews here, today I was well taken care of and looked out for. I will 100% come again and recommend. 10/10
• TT

  Tressa

  Jan 30, 2026
  1.0
  There was a girl with short curly hair who’s super rude here. She needs to learn customer service
• SK

  Shinae K

  Jan 24, 2026
  5.0
  I had a very positive experience at this UPS. Noel helped me and he was so helpful, kind, and patient. Even though I didn’t have my return label, he helped me print it, package it and took care of all the details so well! This store has provided great service when I have visited every time. Thank you!
• KU

  Kit Ulf

  Jan 10, 2026
  2.0
  Print Experiences seem to be hit and miss with this store. A few weeks ago, I had no problem getting something printed off via sending an email. But this week was different. I sent in a print request Tuesday for a small print job (One page to be exact) to be picked up Thursday. I received conformation of them receiving the email and asked if it was okay. I confirmed. I came in Thursday afternoon to pick up the print job and they didn't have the print, and couldn't find it in their email. They asked that I send the file again there in the shop. I was a bit annoyed because it shouldn't have gone missing in the first place. Especially after receiving and answer that they got it. I also didn't have the file needed on my phone to resend the email. The next day, I responded, asking for a reason why the print wasn't completed and where the mistake was, and I got no response. I wouldn't recommend this location for any print services. It seems to be hit and miss.

Frequently Asked Questions About The UPS Store