United States Postal Service

2.0
301 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10612 SE 240th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10612 SE 240th St, Kent, WA
98031, United States

Hours

Reviews

2.0
301 reviews
5 stars
59
4 stars
12
3 stars
6
2 stars
12
1 star
212

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes.

Package Handling

Numerous reviews highlighted issues with lost or misdelivered packages, leading to significant frustration among customers.

Staffing Issues

Customers frequently noted long wait times due to understaffing, with calls for more employees to be present at the counter.

Mixed Experiences

While many reviews were negative, some customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • JJ
    J
    Jan 3, 2026
    1.0
    WARNING DONT DROP OFF PACKAGES HERE!!!! For over 10 years worst experiences, I have packages In the dropbox that dont get scanned for 4+ business days (and counting still) and they have lost numerous packages before ever scanning them. This happens 0 times at the other post offices nearby that we frequent.
  • SJ
    Spc. Juan
    Dec 14, 2025
    1.0
    Horrible service they use any excuse to refuse to deliver services this has been an ongoing issue for years now
  • BO
    Bella Official
    Dec 1, 2025
    5.0
    #love thank you
  • SE
    sean Exner
    Nov 7, 2025
    1.0
    Worst post office in the country lazy people. They refuse to deliver packages they lie about address not being there. I hope they all lose there jobs with the shut down!
  • QF
    Qusay Al-Obaidi (Mr. Foxtrot)
    Sep 19, 2025
    5.0
    I'm giving 5 stars to Mr. Richard at our local USPS post office for his exceptional service. I missed receiving important letters despite getting email notifications from USPS. When I visited the post office, Mr. Richard went above and beyond to help me. He thoroughly searched the office, contacted the carrier, and even drove to my mailbox to investigate if the mail was misdelivered. Although we couldn't locate the mail, Mr. Richard's dedication and professionalism were impressive. Thank you, Richard, for providing outstanding customer service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.