United States Postal Service

2.0
297 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 10612 SE 240th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10612 SE 240th St, Kent, WA
98031, United States

Hours

Reviews

2.0
297 reviews
5 stars
58
4 stars
12
3 stars
6
2 stars
12
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes.

Package Delivery Issues

Numerous reviews highlighted problems with lost or misdelivered packages, causing significant frustration among customers.

Staffing and Wait Times

Customers frequently mentioned long wait times and understaffing, leading to dissatisfaction with service speed.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards negative experiences.

Communication Problems

Customers expressed frustration with the lack of communication regarding package statuses and delivery attempts.
  • SE
    sean Exner
    Nov 7, 2025
    1.0
    Worst post office in the country lazy people. They refuse to deliver packages they lie about address not being there. I hope they all lose there jobs with the shut down!
  • QF
    Qusay Al-Obaidi (Mr. Foxtrot)
    Sep 19, 2025
    5.0
    I'm giving 5 stars to Mr. Richard at our local USPS post office for his exceptional service. I missed receiving important letters despite getting email notifications from USPS. When I visited the post office, Mr. Richard went above and beyond to help me. He thoroughly searched the office, contacted the carrier, and even drove to my mailbox to investigate if the mail was misdelivered. Although we couldn't locate the mail, Mr. Richard's dedication and professionalism were impressive. Thank you, Richard, for providing outstanding customer service!
  • HK
    Harjeet Kaur
    Sep 4, 2025
    1.0
    It’s second time I go there for my stuff, expect for helping you they start being rude, so ridiculous..
  • BS
    Bill Streiff
    Aug 19, 2025
    4.0
    Go early in the Am after open to avoid lines.
  • BL
    Bao Luong
    Jun 16, 2025
    1.0
    this is my second times that i missing my package. it's really hard to find out because i live in apartment. There must be something wrong about the postman when they put in the mailbox. I had the mail which is not my name under inside my locker. Is was just correct the unit apartment only and the rest was different name and address not matching the apartment that i live. That is so crazy the postman. I feel so bad for whoever missing mail if is importantly. Hopefully the postman will take more responsibility for that.Thank you

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.