Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2728 in Kent offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Lake Meridian Shopping Center Traders Joe's Plaza.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
120 reviews
5 stars
67
4 stars
5
3 stars
3
2 stars
2
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Phon and Diane are praised for their kindness and efficiency, others, particularly an older female employee, received criticism for rudeness and poor service.
Staff Efficiency
Several reviews highlight issues with long wait times and understaffing, particularly during busy periods, leading to frustration among customers.
Store Condition
Customers noted that the store can be disorganized and unclean, which detracts from the overall experience.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences, particularly with specific staff members who provided helpful and friendly service.
- AHA Hawthorne2 days ago5.0Needed a notary and Phon did an excellent job. She also maintained a friendly disposition when a long line seemed to form out of no where and people kept arriving. She was quick and efficient working well under pressure (a co-worker came out to help at the end of my visit, they were on break). 10/10 Phon, awesome work!
- JRJ RDec 29, 20255.0Phon(spelling may be off so sorry) is the best. She is aways so kind no matter how many upset people are in the inevitable line at shipping facilities during the holidays and just after. It’s a small store but she’s always fast if the customer understands what’s going on too!
- TTTrvlseatownDec 16, 20251.02nd visit here ever, what happened? Two people working, long line the entire time, and the older lady with long hair, maybe the manager? I hope not. It takes so long because she is way to slow and just all over the place with her conversations and tasks. She was helping someone at the counter and sounded like she was on a personal call that she then put on speaker about making some payment and carrying on when the line is to the door and building, while the other lady is going as quickly as she can, moving effectively while providing good customer service. Promote her! Handwritten signs all over, a jenky door- District or Regional you need to check your store! I will not return to this location.
- ISIndira SiuDec 4, 20255.0I would like give a big shout out to Phong at ups in kent Kangley, I made a mistake of going to ups and not usps, I’ve been going through a lot because I lost my best friend last week and my mind has not been right. I haven’t even smiled in a while. Phong still offered to print my label and let me know that I could leave my package since it was small for usps to pick up there. The level of kindness she showed me was very helpful for me, even though she maybe just be doing her job she took away another step I did not need to think of because trust me I did not want to then drive to usps. So thank you Phong, continue to do a great job. You made smile today. Merry Christmas and happy new year to all!!
- LCLaudi CulbertsonOct 14, 20255.0Short Line and good help. One problem. I can never read the shipping number accurately to find the status of my package.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #2728 in Kent provide?
The UPS Store #2728 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store #2728 on weekdays?
The store is open Monday through Friday from 8:30 AM to 6:30 PM.
Is The UPS Store #2728 open on weekends?
Yes, it is open on Saturdays from 9:00 AM to 5:00 PM and closed on Sundays.
Are there any holidays when The UPS Store #2728 is closed?
The store is closed on November 27, December 25, December 31, January 1, and January 19; it operates regular hours on November 11 and 28.
What payment methods are accepted at The UPS Store #2728?
They accept American Express, Android Pay, Apple Pay, cash, checks, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #2728 located?
It is located at 13036 SE Kent-Kangley Rd, Kent, WA 98030, in the Lake Meridian Shopping Center - Traders Joe’s Plaza.
Can I visit Dentistry For Kids before or after my visit to The UPS Store?
Yes, Dentistry For Kids is a nearby dental clinic, making it convenient to combine your visit for dental care and shipping or printing needs in one trip.
Is there a shredding service near The UPS Store #2728?
Yes, Shred Nations offers professional shredding services nearby, complementing The UPS Store's own document shredding capabilities.
What dining options are available close to The UPS Store #2728?
JP’s Taproom and Grill, Wingstop, and MOD Pizza are nearby restaurants where customers can enjoy meals before or after their visit.
How can I reach The UPS Store #2728 for service inquiries?
You can contact the store by phone at +1 253-639-4909 or email them at store2728@theupsstore.com.