The UPS Store

3.4
116 reviews
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Business Details

13036 SE Kent-Kangley Rd, Kent, WA
98030, United States
(253) 639-4909
https://locations.theupsstore.com/wa/kent/13036-se-kent-kangley-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2728 in Kent offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Lake Meridian Shopping Center Traders Joe's Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
13036 SE Kent-Kangley Rd, Kent, WA
98030, United States

Hours

Reviews

3.4
116 reviews
5 stars
64
4 stars
5
3 stars
3
2 stars
2
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the quick service and efficiency, although there are complaints about long wait times and understaffing during busy periods.

Staff Knowledge

Some employees are noted for their knowledge and helpfulness, while others are criticized for lack of competence and poor handling of customer inquiries.

Store Conditions

Several reviews mention disorganization and cleanliness issues within the store, impacting the overall customer experience.

Pricing Issues

Customers have expressed concerns about unexpected charges for services like taping boxes and discrepancies in shipping costs.
  • LC
    Laudi Culbertson
    Oct 14, 2025
    5.0
    Good service. Fast delivery! Fair price.
  • LW
    Lisa Maria White
    Sep 27, 2025
    5.0
    The Kent Kangley UPS store is beyond the best shipping store I have ever been too. The employees are courteous & professional in lieu of customers being extremely abrupt and unkind to them; I’m not sure how they maintain their composure without responding in kind to the customer. Diane and Phon are incredible associates who elevate my shipping experience. Thank you Diane & Phon!
  • MM
    Mila
    Sep 19, 2025
    1.0
    I use your service really often and it was always excellent but in September 19th your yemploee Spanish speaking woman was very rude not just to me also to customer ahead of me when I asked her name she refused to give it to me I asked name of store manager I got same response She said to me she will talk to customers way how she wants if I don't like it this is my problem Looks like she is mentally not stable abusing customers It was awful experience with her She said I can call and complain she doesn't care Never back to your store I pay money for service not for abuse from employee
  • BN
    Brittany Newton
    Sep 5, 2025
    1.0
    Yikes! Terrible customer service from the two ladies at the front. No smiles or greeting. Just scowls and giving each other looks. Not a welcome atmosphere at all and would not come back or recommend anyone to this location.
  • 4A
    4ZIA A
    Sep 4, 2025
    5.0
    “I had an amazing experience with Phon and sheylla. they were incredibly friendly and made me feel valued as a customer. On top of that, their efficiency was top-notch, and they resolved my issue quickly and with a smile. I truly appreciate their outstanding service!”
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Frequently Asked Questions About The UPS Store

What services does The UPS Store #2728 in Kent provide?

The UPS Store #2728 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #2728 on weekdays?

The store is open Monday through Friday from 8:30 AM to 6:30 PM.