The UPS Store

4.1
212 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7296 in Kent offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Redondo Plaza.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
27020 Pacific Hwy S, Kent, WA
98032, United States

Hours

Reviews

4.1
212 reviews
5 stars
163
4 stars
4
3 stars
0
2 stars
1
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Pooja and Ashish for their exceptional service.

Management Changes

Recent ownership changes have led to improved customer experiences, with many noting the positive impact of the new management.

Inconsistent Experiences

While many reviews are positive, there are significant complaints about rude service from certain staff members, particularly the previous owner.

Efficiency

Customers appreciated the quick and efficient service, especially for returns and printing services.

Store Hours

Some customers reported issues with the store not opening on time, leading to frustration.
  • AM
    agnes mwagwabi
    Nov 13, 2025
    5.0
    Very good customer relations and fast service i always go there for my return items and I like the employees they are always happy to serve customers šŸ˜€
  • MJ
    Mustafa J
    Nov 12, 2025
    1.0
    Had me waiting on a call for 20 minutes but he said wait for 5. I hang up and call back but nobody answers. This is very frustrating and unfortunate since I lost medicine I was sending for a pregnant friend and had to get the medicine from a different country and took me 2 months. Disgusting place!
  • PP
    Paul
    Nov 8, 2025
    5.0
    The staff prepared my package (tapping and sealing), and he did a very good job! Thanks
  • KG
    Karin Grayson
    Nov 8, 2025
    5.0
    Friendly and efficient staff and was in and out under 10 mins
  • CL
    Cletus ā€œCJā€ Lebert
    Oct 13, 2025
    4.0
    After writing all this below, I went in today and the female working was able to find the tracking number I didnt have and gave me proof of delivery. THANKS Former Comment was as follows: I dropped off a Verizon router just before this purchase. Here we are over 60 days and it still has not arrived. Trying to place a claim online I wasnt permitted to do so without a tracking number. I called the store two days ago for some insight and she was going to call back that day. Nothing again. That MAC address showed up near our home a few days ago. I filed a police report with Federal Way, with Kent, and gave notice to Verizon claims dept. Then commected them all via email.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7296 in Kent provide?

The UPS Store #7296 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/ID photos, and small business services.