The UPS Store

4.1
219 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7296 in Kent offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Redondo Plaza.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
27020 Pacific Hwy S, Kent, WA
98032, United States

Hours

Reviews

4.1
219 reviews
5 stars
168
4 stars
4
3 stars
0
2 stars
2
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Pooja and Ashish for their exceptional service.

Management Changes

Recent ownership changes have led to improved customer experiences, with many reviews noting a positive shift in service quality.

Negative Experiences

Several customers reported rude and unprofessional behavior from specific staff members, particularly the previous owner, which has impacted their willingness to return.

Efficiency

Customers appreciated the quick service and efficiency in handling their shipping and printing needs.

Package Handling Issues

There were multiple complaints about lost packages and incorrect handling of returns, leading to frustration among customers.
  • JR
    johnathan red
    Jan 5, 2026
    2.0
    Good grief... Two ppl behind the counter, an old lady trying to get figured out and zero regard for the line of 7 people in line? Come on... Who knew this was where you came with shipping problems. Next guy in line pile of packages to pick up - refused all but the two he was after? WTH? About this place if you don't want to be frustrated just trying to return an Amazon box that should have taken 20 seconds at best.
  • DG
    Derrick Green
    Dec 22, 2025
    1.0
    I visited this location to return a package, unaware that I was handing it over to thieves. Someone stole the item, and sent the company a thermostat instead. I wouldn’t suggest going here if you don’t mind your package going missing or swapped out.
  • TH
    Tyrone Harris
    Dec 21, 2025
    5.0
    I love this UPD store. Everyone is super friendly and helpful.
  • ML
    Maravilha Luango
    Dec 9, 2025
    5.0
    It was a quick experience, but I was well attended to buy the attentive staff
  • MP
    Mark Perez
    Nov 30, 2025
    5.0
    When I went into the u p s store in federal way, two hundred and seventy second street, the associate was both kind and helpful when asked for help.Sending back a package to amazon didn't know how to do it.And he walked me right through it with no problem, really appreciated this.He made my stay there quick and easy something.I love

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7296 in Kent provide?

The UPS Store #7296 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/ID photos, and small business services.