Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5727 in Kennewick offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Costco.
Feedback is mixed, with many praising the friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.
Management Changes
Recent ownership changes have led to improved customer experiences, with many customers expressing satisfaction with the new management.
Service Efficiency
Customers appreciate the quick and efficient service, although some report long wait times during busy periods.
Product Handling
There are complaints about poor handling of packages and issues with Amazon returns, leading to customer dissatisfaction.
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Greg Chartrand
Dec 23, 2025
1.0
I had printing from file done, 40 copies 2 side color. it cost about $1 each. when I opened the package at home, the pictures were way too dark. I brought them back the next morning, the person looked at it and said "I'll do it over, it's not right" I left to do shopping and when I came back the owner was there and told me she would reprint it only if I paid for it! UNACCEPTABLE!!
MP
Michelle Parmenter
Dec 8, 2025
5.0
Roshan was so knowledgeable and helpful. I will definitely go back for international shipping.
DK
Debra Kelley
Oct 31, 2025
5.0
Karuna provided exceptional notary services for me this morning. She is very knowledgeable, thorough in her review of everything and is very professional.
GN
Georgia Nichols
Sep 10, 2025
5.0
Friendly, efficient, and very helpful business!
DH
Don Heinkel
Sep 6, 2025
1.0
Terrible service and they seem proud of it! Clearly a franchise situation, hopefully corporate headquarters cares enough to address it with the ownership.