Brand Certified
United States Postal Service
2.0(200 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
4170 Kaufman Ave, Joint Base Lewis Mcchord, WA
98433, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4170 Kaufman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
4170 Kaufman Ave, Joint Base Lewis Mcchord, WA
98433, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.0
200 reviews
5 stars
42
4 stars
4
3 stars
5
2 stars
5
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with specific staff members being frequently mentioned as rude and unhelpful.
Staff Competence
Customers reported issues with staff competence, including incorrect information and refusal to assist with standard procedures.
Positive Experiences
Some customers praised individual staff members for their helpfulness and kindness, indicating that experiences can vary significantly.
Long Wait Times
Many reviews noted long wait times and understaffing, contributing to a frustrating experience for customers.
Package Handling Issues
Several customers experienced problems with package handling, including lost packages and incorrect address processing.
- SKSun KimFeb 5, 20261.0First off, the ladies working the front here are great and they aren't the ones to blame here. The reason for my 1 star and why no one on post should use USPS is because they lost my Christmas package of over 500$. I sent it out Dec 17, 2025 for my family and friends back home. My tracking number STILL pulls up as "in transit" today Feb 5, 2026. I paid for the signature block to ensure correctly delivery, but was unaware I should've bought insurance for this package - not that it would've mattered anyways because I shipped the 500$ receipt in the package with the goods for my family to have. For all of this, their website makes filing a claim difficult, reaching a live human impossible, and emailing someone for a response a hateful experience. When I finally filed a claim all they would reimburse me for was the 5$ signature block. Not the +500$ gifts, not even the 100$ shipping cost I paid. A measly 5$. So when I tried to file another claim they denied. I tried emailing them opening a case - case closed within one day with no updates or response. As a sister government entity I was expecting some level of professionalism, not a bureaucratic nightmare to get what's owed to me. I am NEVER using USPS again and I recommend everyone else on post to use the UPS or FedEx stations on post as well.
- AMAlex MckeeFeb 2, 20261.0Lady at the front desk with black hair is rude to everyone anytime I’ve ever been in there. I dread having to go in every time I go because of her
- JFJames FransDec 20, 20251.0The staff here possibly the most hostile personnel on all of JBLM I would rather go to CIF daily and get issued my gear then have to ship a package out of this post office. I truly hope Garrison fires these people and replaces them with ones that halfway competent and kind
- CCCTDec 16, 20251.0Lady at the counter was nice but what kind of post office can’t print a prepaid shipping label?
- THTyler HansenDec 15, 20255.0I’ve been in here a lot lately and I want to give a shout out to Faith. She is always so kind and helpful even if I’m not fully prepared when I show up. I got a receipt in the mail today that I forgot to leave with last time I was there. She went out of her way to send me the receipt in the mail.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 4170 Kaufman Ave?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this USPS location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can take your passport photo, but you should complete and print your application form before applying.
Do I need an appointment to use passport services here?
Most passport services require scheduling an appointment online, although limited walk-in hours are available at select locations.
What are the hours of operation for this USPS location?
The Post Office is open Monday through Friday from 8 AM to 5 PM, Saturday from 9 AM to 3 PM, and is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid forms of ID and a completed application. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Is 24/7 access available to PO Boxes at this location?
Many USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Please check with this Post Office for specific access times.
What nearby lodging options are close to this USPS location?
Nearby hotels include Rainier Inn and Holiday Inn Express Rainier Inn & Rainier Complex, convenient for travelers who need postal services during their stay.
Are there any nearby food options close to the Post Office?
Yes, Subway, Einstein Bros. Bagels, Auntie Anne's, Starbucks, and Island Comfort Food are nearby places where you can grab a meal or coffee before or after your visit.
Where can I find nearby military community services around the Post Office?
JBLM Armed Forces Community Service and Joint Base Lewis-McChord are nearby, providing additional support and amenities for military personnel near the Post Office.
How might I combine a visit to the USPS with nearby recreational activities?
You can visit Mount Rainier National Park, a nearby natural attraction, for outdoor activities before or after your postal visit.
Brand Certified Facts from United States Postal Service
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