The UPS Store

4.5
349 reviews
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Business Details

5280 Pendleton Ave, Jblm, WA
98433, United States
(253) 448-2379
https://locations.theupsstore.com/wa/jblm/5280-pendleton-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5774 in Jblm offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fort Lewis Military Base.

Details

  • DeliveryNot available

Location

The UPS Store
5280 Pendleton Ave, Jblm, WA
98433, United States

Hours

Reviews

4.5
349 reviews
5 stars
301
4 stars
8
3 stars
3
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Several reviews highlighted a mix of staff attitudes, with some employees being praised for their friendliness and helpfulness, while others were criticized for being rude and unprofessional.

Customer Service

Customers frequently mentioned excellent customer service from specific employees like Bryce, Tiffany, and Pritu, who were noted for their efficiency and positive demeanor.

Inconsistency

There were complaints about inconsistent service, including issues with package handling, lost packages, and staff not being available during posted hours.

Efficiency

Many customers appreciated the quick and efficient service provided by the staff, particularly during busy times.
  • FK
    Fahri Kaydan
    Dec 18, 2025
    1.0
    It’s the second time my package got lost
  • GG
    gianna galati
    Dec 11, 2025
    1.0
    I came to pick a package up on Wednesday and Katrina she had blonde hair demanded I have two forms of id and wouldn’t give me my package so I had to come back later that day which was an inconvenience. I’m a regular here and usually they only ask for one id Tiffany and Tanya always treat me good and with an ounce of respect I’m NOT renewing my mailbox here because of that manager Katrina
  • JM
    Joseph Moschera
    Oct 27, 2025
    3.0
    I've been here befire with no issues, but it seems like they've hired some people with a really negative attitude who can't or won't answer simple questions. Going into the notoriously busy holiday season that seems like big trouble. Honestly if it's all the same you might as well go to USPS (which is why the employee in question advised me to do)!
  • BF
    Bailey Fife
    Sep 11, 2025
    2.0
    I had to notarize a document today. The two women working were very rude and unprofessional. It seemed like it was more important for them to have social hour amongst themselves than to be aware of the job they were doing. I had asked which ID would be better for me to use, and the notary herself stated “I haven’t filled out one of these forms in a long time, I’m not sure.” The only reason I am giving two stars is because I was able to get my document notarized.
  • CN
    Caitlyn Nowak
    Aug 30, 2025
    5.0
    The people in there are so nice and kind and I easily have no problems with my package.
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Frequently Asked Questions About The UPS Store

What services does The UPS Store at JBLM offer?

The UPS Store #5774 at JBLM offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Where is The UPS Store #5774 located?

It is located at 5280 Pendleton Ave, Suite A0021, JBLM, WA 98433, USA.