Brand Certified
The UPS Store
4.5(351 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
5280 Pendleton Ave, Jblm, WA
98433, United States
Certified by The UPS Store • Feb 22, 2026
(253) 448-2379
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/wa/jblm/5280-pendleton-ave
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5774 in Jblm offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fort Lewis Military Base.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
4.5
351 reviews
5 stars
302
4 stars
8
3 stars4
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised staff members like Bryce, Tiffany, and Pritu for their helpfulness and friendliness, there were complaints about rudeness and unprofessional behavior from some employees, particularly a manager named Katrina.
Service Efficiency
Customers frequently noted issues with service efficiency, including delays in opening hours and lost packages, which led to frustration and inconvenience.
Customer Experience
Overall, many customers reported positive experiences with individual staff members, highlighting their kindness and willingness to assist, but there were also significant mentions of negative interactions that detracted from the overall experience.
Operational Issues
Customers expressed dissatisfaction with the store's adherence to posted hours and the handling of online appointments, indicating a need for better communication and reliability.
- CMcourtney McKnightFeb 18, 20263.0The stores hours are posted to open at 830 and their have been multiple instances where I I have arrived at that time and they were not open. Finally opened at 9:02 am multiple people have either left or frustrated waiting. The gentleman that opened was very friendly and may have just been having a late start. But also I have before I have scheduled online to have something notarized at 9 am and I was told they do not to online appointments for notary and to come back at 10, no apology or anything for the inconvenience. It makes me not want to use this location even though it is closest to my home.
- FKFahri KaydanDec 18, 20251.0It’s the second time my package got lost
- GGgianna galatiDec 11, 20251.0I came to pick a package up on Wednesday and Katrina she had blonde hair demanded I have two forms of id and wouldn’t give me my package so I had to come back later that day which was an inconvenience. I’m a regular here and usually they only ask for one id Tiffany and Tanya always treat me good and with an ounce of respect I’m NOT renewing my mailbox here because of that manager Katrina
- JMJoseph MoscheraOct 27, 20253.0I've been here befire with no issues, but it seems like they've hired some people with a really negative attitude who can't or won't answer simple questions. Going into the notoriously busy holiday season that seems like big trouble. Honestly if it's all the same you might as well go to USPS (which is why the employee in question advised me to do)!
- BFBailey FifeSep 11, 20252.0I had to notarize a document today. The two women working were very rude and unprofessional. It seemed like it was more important for them to have social hour amongst themselves than to be aware of the job they were doing. I had asked which ID would be better for me to use, and the notary herself stated “I haven’t filled out one of these forms in a long time, I’m not sure.” The only reason I am giving two stars is because I was able to get my document notarized.
Frequently Asked Questions About The UPS Store
What services does The UPS Store at JBLM offer?
The UPS Store #5774 at JBLM offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
Where is The UPS Store #5774 located?
It is located at 5280 Pendleton Ave, Suite A0021, JBLM, WA 98433, USA.
What are the store hours for The UPS Store at JBLM?
Monday to Friday: 8:30 AM to 6:30 PM; Saturday: 9:00 AM to 5:00 PM; Sunday: Closed.
Does The UPS Store #5774 at JBLM provide mailbox rental services?
Yes, they offer mailbox rental services for mail and packages.
Can I get notary services at The UPS Store in JBLM?
Yes, The UPS Store offers notary services to customers.
Are there any special offers or coupons available at The UPS Store #5774?
Yes, you can save big with their special offers and coupons available on their website.
What payment options are accepted at The UPS Store at JBLM?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Is there a shredding service near The UPS Store at JBLM?
Yes, Shred Nations, which offers shredding and business services, is located nearby.
Where can I grab a coffee near The UPS Store at JBLM?
Starbucks coffee shops are located nearby, perfect for a coffee break before or after your visit.
Are there dining options close to The UPS Store #5774 at JBLM?
Yes, JaBogs Fil-Asian FT, an Asian restaurant, is nearby for a meal option.
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