The UPS Store

2.3
262 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2471 in Issaquah offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Same Parking Lot As Denny's (East End).

Details

  • DeliveryNot available

Location

The UPS Store
700 NW Gilman Blvd, Issaquah, WA
98027, United States

Hours

Reviews

2.3
262 reviews
5 stars
73
4 stars
9
3 stars
4
2 stars
10
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently poor customer service, with many customers reporting rudeness and unhelpfulness from staff.

Efficiency

While some customers experienced quick service, many reported long wait times and inefficiencies, particularly during busy hours.

Pricing Issues

Customers expressed frustration over additional charges for services like printing labels and packaging, which they felt were excessive.

Mixed Experiences

A few customers reported positive experiences with helpful staff, but these were overshadowed by the majority of negative feedback.

Management Concerns

Several reviews suggest that the management or ownership of the store contributes to the negative atmosphere and service quality.
  • CF
    Chris Freid
    4 days ago
    5.0
    The helpfulness of the staff is excellent the speed of my visit was quick and easy.
  • LL
    Luke
    Oct 29, 2025
    5.0
    As nice as any. No issues for me.
  • AH
    Andrew Huang
    Oct 11, 2025
    1.0
    I just checked that this store has the lowest rating among all UPS stores in Seattle area. They totally deserve it. 🤣so many people have complained about the Amazon return experience and the lack of customer service at this UPS. I fully agree with them. Terrible service.
  • DB
    Dan Barzel
    Sep 17, 2025
    1.0
    They charge for everything including printing a label ($3) pLUS surcharge for printing labels ($0.40) I don’t be grudge a small business from trying to make a living, but if you nickel and dime your gas and don’t make them feel welcome, you really don’t deserve any sort of credit at all and you probably shouldn’t be in the retail business. I spent 40 years in retail. This is not how you treat customers.
  • HH
    Husrav H
    Sep 12, 2025
    1.0
    This store has 2.2 stars for a good reason. The older man working there has zero multitasking skills and as a result there's a line of 7-8 people and I wait for 25 minutes just to have my QR code scanned and have, takes 6 seconds.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Issaquah offer?

The UPS Store in Issaquah offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.