The UPS Store

2.3
266 reviews
Get DirectionsCallWebsite

Business Details

700 NW Gilman Blvd, Issaquah, WA
98027, United States
(425) 557-0777
https://locations.theupsstore.com/wa/issaquah/700-nw-gilman-blvd
GoogleFacebookInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2471 in Issaquah offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Same Parking Lot As Denny's (East End).

Details

  • DeliveryNot available

Location

The UPS Store
700 NW Gilman Blvd, Issaquah, WA
98027, United States

Hours

Reviews

2.3
266 reviews
5 stars
77
4 stars
9
3 stars
4
2 stars
10
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rude and unhelpful staff.

Efficiency

While some customers experienced quick service, many others noted long wait times and disorganization, particularly during busy hours.

Amazon Returns

A significant number of reviews mentioned issues with Amazon returns, including staff refusal to assist and confusion over the return process.

Staff Behavior

Several customers reported negative interactions with staff, describing them as unfriendly, unprofessional, and at times hostile.

Mixed Experiences

Despite the overwhelming negative feedback, a few customers reported positive experiences, indicating that service quality may vary by individual staff member.
  • CR
    Cathy Rahimpour
    2 days ago
    5.0
    The staff are very helpful and friendly. They work diligent to make sure all the packages are scanned and packed. Thank you for your services.
  • VK
    virender khajuria
    Dec 10, 2025
    5.0
    Generously helpful workers
  • SS
    Shawn Storey
    Dec 8, 2025
    1.0
    This location is the absolute worst. I have returned 7 items from Amazon. All at the either the UPS store in Woodinville or Redmond. I walk in, give them the QR code, get a receipt and leave. All within 20 seconds. The Issaquah location I just walked in and gave them the item and the QR code and had absolutely zero clue what I was doing or was asking for. WHY? Why is this location so unbelievably disorganized and unable or unwilling to do the simplest or things? More importantly WHY DO I KEEP GOING TO THIS LOCATION? I have only been twice but both times it seems like they have zero clue what they are doing. WHY? Please don't respond and apologize. That makes things much worse. It is crystal clear (by your % on Yelp that you are in need of some changes. This location an the horrible reviews are ok with UPS?
  • LH
    Lorna Harrison
    Dec 4, 2025
    5.0
    The helpfulness and assistance I receive from the staff is so refreshing. They are never in a hurry to get me out of the store.
  • CF
    Chris Freid
    Nov 20, 2025
    5.0
    The helpfulness of the staff is excellent the speed of my visit was quick and easy.
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Issaquah offer?

The UPS Store in Issaquah offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.