United States Postal Service

2.1
156 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3118 Judson St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3118 Judson St, Gig Harbor, WA
98335, United States

Hours

Reviews

2.1
156 reviews
5 stars
32
4 stars
6
3 stars
6
2 stars
16
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and difficulty reaching the post office by phone.

Delivery Issues

Frequent complaints about packages being misdelivered, not delivered at all, or marked as delivered when they were not.

Friendly Staff

Despite the issues, several reviews highlighted friendly and helpful staff at the counter who provided good service when customers visited in person.

Operational Challenges

Customers noted operational inefficiencies, such as understaffing and long wait times, contributing to a frustrating experience.
  • PB
    Phil B.
    Dec 23, 2025
    5.0
    We love this Post Office. They are always helpful. We have all our mail and packages delivered there (we removed the mailbox at our house to prevent mail theft). Package deliveries always have a 24hr delay, same everywhere, so a delivery today is available the next day (except Sunday).
  • JS
    Jimmer Shine
    Dec 9, 2025
    5.0
    Nice folks! Don't be in a rush, people!
  • BM
    Bob Maynard
    Aug 19, 2025
    2.0
    They don't answer their phone. They don't deliver held mail when they said they would. Poor customer service.
  • SA
    Steve Ainslie
    Aug 8, 2025
    4.0
    I had package delivered to wrong place, which wasn't great, but the counter folks were able to track it down, and had a driver hand it to me. The man at the counter even offered to get it when he got off work, then the driver was found. EXCELLENT COUNTER PERSONNEL.
  • RR
    Rowdy
    Jul 18, 2025
    1.0
    They don't even try to deliver packages they just leave a note so you can pick it up your self then they talk to you like you're stupid when go to pick it up.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.