Brand Certified
The UPS Store
3.2(131 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
31811 Pacific Hwy S, Federal Way, WA
98003, United States
Certified by The UPS Store • Mar 01, 2026
(253) 529-4095
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/wa/federal-way/31811-pacific-hwy-s
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5245 in Federal Way offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The Family Christian Store Or Office Max.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.2
131 reviews
5 stars
64
4 stars
7
3 stars
2
2 stars
4
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and unprofessional behavior.
Package Handling
Several customers reported issues with package handling, including delays in shipping and lost items, leading to dissatisfaction.
Photo Services
Many customers expressed disappointment with the quality of passport and photo services, citing poor backgrounds and rejections from official offices.
Store Environment
The store's cleanliness and organization received mixed reviews, with some customers noting a messy storefront and long wait times.
Pricing Issues
Customers frequently mentioned feeling overcharged for services and supplies, leading to frustration with the store's pricing practices.
- CJChristian JacksonFeb 26, 20265.0I rent a mailbox from this location due to my work / home schedule. For the last 18 months I have probably had 500 packages delivered in addition to all of my regular mail with zero issues. Staff is smart and friendly. They even recognize me and will have already begun processing my package pickups when I walk in. Very nice people. Literally the only downside is the parking lot that has become a war zone since a supermarket moved into the building next door. not much you can do about that :)
- MHM HardenFeb 22, 20265.0I needed help with time sensitive documents and the store representative went above and beyond to get my documents printed, scanned and sent. He even recommended an app that troubleshooted and solved an issue on my end preparing the documents correctly all while still helping other customers with services in a timely manner. I will go to this location for printing needs based off this exceptional customer service that is rare to see in customer service settings. Thank you!
- ESElaine SycksJan 22, 20265.0Very clean UPS location and helpful staff
- SBSteven BryceDec 14, 20255.0AJ was a top notch professional handling a very busy pre-christmas weekend with efficiency and professionalism
- MMMaksymNov 6, 20255.0Outstanding service! Super friendly employees, fast processing, and very professional approach. Best UPS Store experience I’ve had. Highly recommend!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5245 in Federal Way offer?
The UPS Store #5245 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours of The UPS Store #5245?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 8:30 AM to 5:00 PM, and Sunday from 11:00 AM to 4:30 PM.
Is The UPS Store #5245 open on Sundays?
Yes, it is open on Sundays from 11:00 AM to 4:30 PM; hours may vary on holidays.
Are there any special holiday closures for The UPS Store #5245?
Yes, the store is closed on Thanksgiving Day, Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day. It operates with regular hours on Veterans Day and the day after Thanksgiving.
What payment options are accepted at The UPS Store #5245?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #5245 located?
It is located at 31811 Pacific Hwy S, Ste B, Federal Way, WA 98003, USA, next to The Family Christian Store and Office Max.
Does The UPS Store #5245 offer mailbox rental services?
Yes, The UPS Store provides mailbox rentals and services for receiving mail and packages securely.
Can The UPS Store #5245 assist with passport and photo ID services?
Yes, they offer passport and photo ID services.
Which nearby places can customers visit along with The UPS Store #5245?
Customers can visit Office Max and The Family Christian Store nearby, perfect for office and religious supplies respectively.
How can nearby storage and moving services like 'Move For Less' assist customers of The UPS Store #5245?
'Move For Less' offers storage and moving services that can complement shipping and packing needs for customers relocating or storing items when using The UPS Store's packing and mailing services.
What nearby services provide professional photography and event services that customers might find useful?
Pretty Grind Entertainment and Jolee Photography provide event photography and professional services nearby, which can be useful for business promotions or personal events after visiting The UPS Store.
Brand Certified Facts from The UPS Store
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