Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0174 in Federal Way offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Twins Lakes Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
133 reviews
5 stars
82
4 stars
6
3 stars
4
2 stars
2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some customers praised the friendly and helpful staff, others reported rude and unprofessional interactions.
Efficiency
Many customers appreciated the quick service and efficiency of the staff, especially for tasks like Amazon returns and shipping.
Service Issues
Several reviews highlighted significant issues with package handling, including lost packages, incorrect shipping labels, and delays in delivery.
Mixed Experiences
While some customers have had consistently positive experiences over the years, others reported recent declines in service quality and accountability.
- CSCarolyn StevensJan 2, 20265.0Good
- KKKim KimDec 14, 20251.0Quite an unpleasant experience I had on 12/13/2025. The lady helping me at the counter was extremely dismissive when I was asking questions, and provided me with incorrect information that I later had to find myself on the UPS website.
- KGKenny GoadDec 8, 20251.0Pretty useless staff here. They will just tell you to call UPS directly or go use the website if you have any questions. Glad everyone here gets paid to watch their phones and not work, pretty good gig. I'd avoid this location
- DLDavid LorimerOct 13, 20251.0I wanted a drawing enlarged and printed 2’x3’. It printed 20”x24” on 2’x3’ sized paper. I called to complain and they hung up on me. !!!Beware!!!
- TGTroy GreenAug 4, 20255.0I went and asked if they do USPS. They do not, but the guy says he'll add the packing slip in plastic bag and put on the package for me no cost so I can drop it off at the post office. I know this isn't their service but its excellent customer service. I'll be back here explicitly for my future shipping needs. Keep it up UPS!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Federal Way offer?
The UPS Store #0174 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.
What are the regular business hours of The UPS Store in Federal Way?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM.
Are there any special holiday closures for The UPS Store?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It remains open with regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store in Federal Way?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located in Federal Way?
The UPS Store is located at 1911 SW Campus Dr, Federal Way, WA 98023, inside the Twins Lakes Shopping Center.
Which nearby restaurants can customers visit before or after their visit to The UPS Store?
Customers can visit Hak San Teriyaki, an Asian restaurant located near The UPS Store in the Twins Lakes Shopping Center area.
Are there any nearby cafes where customers can relax or work near The UPS Store?
Yes, The Daily CAFE is a nearby cafe and internet cafe close to The UPS Store, ideal for relaxing or getting some work done.
What nearby services related to home improvement are close to The UPS Store in Federal Way?
NW Landscape Management and Remodelers are nearby and provide building supplies, landscaping, and home improvement services which might be handy for customers working on home projects.
Does The UPS Store in Federal Way provide mailbox services and how can customers contact them?
Yes, mailbox services are available and customers can contact the store via phone at +1 253-874-6583 or by email at store0174@theupsstore.com.