Brand Certified
The UPS Store
3.7(136 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1911 SW Campus Dr, Federal Way, WA
98023, United States
Certified by The UPS Store • Mar 01, 2026
(253) 874-6583
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/wa/federal-way/1911-sw-campus-dr
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0174 in Federal Way offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Twins Lakes Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.7
136 reviews
5 stars
85
4 stars
6
3 stars
4
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and dismissive attitudes from some employees.
Efficiency
Several reviews highlighted quick service and efficiency, particularly for Amazon returns and shipping, but there were also reports of mistakes and delays in package handling.
Mixed Experiences
Customers reported a mix of positive and negative experiences, with some expressing loyalty due to good service, while others vowed to avoid the store due to poor interactions.
Management Issues
There were complaints regarding the store manager's customer service skills, with some customers feeling that management was unhelpful or rude.
Service Reliability
Numerous reviews indicated issues with package tracking and delivery reliability, leading to frustration among customers who expected timely service.
- ADAmy DuesenbergJan 20, 20265.0All the employees at the Twin Lakes Federal Way location are great people, it's really nice to see them when I go there, they're very friendly and I really like their staff.
- CKCraig KochJan 15, 20265.0Swung through here just to drop some stuff off for work. Both guys behind the counter were great with some of the other customers. Very patient and extremely helpful. I didn't catch either of your names but just wanted to let you know I thought it was great. Awesome attitude.
- CSCarolyn StevensJan 2, 20265.0Good
- KKKim KimDec 14, 20251.0Quite an unpleasant experience I had on 12/13/2025. The lady helping me at the counter was extremely dismissive when I was asking questions, and provided me with incorrect information that I later had to find myself on the UPS website.
- KGKenny GoadDec 8, 20251.0Pretty useless staff here. They will just tell you to call UPS directly or go use the website if you have any questions. Glad everyone here gets paid to watch their phones and not work, pretty good gig. I'd avoid this location
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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