The UPS Store

3.7
132 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0174 in Federal Way offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Twins Lakes Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1911 SW Campus Dr, Federal Way, WA
98023, United States

Hours

Reviews

3.7
132 reviews
5 stars
83
4 stars
6
3 stars
4
2 stars
2
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting positive interactions and efficient service.

Service Issues

Several reviews highlighted problems with package tracking, delays, and miscommunication regarding shipping services.

Mixed Experiences

While some customers reported excellent service, others experienced rude behavior from staff, particularly from management.

Notary Services

The notary service received mixed feedback, with some customers appreciating the speed and professionalism, while others faced issues with document handling.

Store Operations

Customers expressed frustration with inconsistent store hours and issues with package handling, leading to lost or delayed shipments.
  • SL
    Sam Lusey
    Oct 26, 2025
    5.0
    Jordan Phillips helped us today with notary documents. He was so professional and amazing with his service. I love this location - everyone is always so helpful.
  • DL
    David Lorimer
    Oct 13, 2025
    1.0
    I wanted a drawing enlarged and printed 2’x3’. It printed 20”x24” on 2’x3’ sized paper. I called to complain and they hung up on me. !!!Beware!!!
  • TG
    Troy Green
    Aug 4, 2025
    5.0
    I went and asked if they do USPS. They do not, but the guy says he'll add the packing slip in plastic bag and put on the package for me no cost so I can drop it off at the post office. I know this isn't their service but its excellent customer service. I'll be back here explicitly for my future shipping needs. Keep it up UPS!
  • MS
    Madison Shelby
    Jul 1, 2025
    5.0
    These guys are great. Everyone is friendly, even the kid with the dead eyes who seems on autopilot when interacting, I just chalk that guy up to Teenage Wasteland woes lol. He's still nice and professional. I always take my Amazon Returns here and make sure to get a receipt, just in case things get lost in the shuffle. Never had an issue. I did start taking some of my Amazon Returns to a different store because I felt self conscious of my obvious shopping habit, but all in all, that's on me, not them.
  • SS
    suLTaN!
    May 29, 2025
    1.0
    Short term memory loss employees? Dropped off a box and went to my car for a minute to get my phone, and came back and asked where the box, the assistant manager said he doesn't know! And I said I gave it to her, and he didn't even bother to ask her. Instead he asked, what color, I said brown, he said they all brown.. then I saw the box just right behind the gal who was helping us.. there! What a bad service and rude customer service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Federal Way offer?

The UPS Store #0174 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.