DHL Express Service Point Federal Way

Reviews

• NJ

  Nickie Jones

  Feb 24, 2026
  5.0
  Bryn is a delight to work with. She’s patient, kind and knows her stuff! An asset to the company.
• BJ

  Blaine Jones

  Feb 24, 2026
  5.0
  Brynn is awesome to work with!!
• TJ

  Thamer Al janabi

  Feb 10, 2026
  5.0
  Knowledgeable staff and easy dealing with them.
• DS

  Dusty _ Sea

  Jan 29, 2026
  5.0
  Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well! After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!
• JP

  Jen Plante

  Dec 22, 2025
  1.0
  I called this morning on a shipment my boss dropped off on Saturday. Apparently, even though he emailed me to check on it, he went in to the store as well. When I called, "Brin - though I am not sure that is her real name". Was extremely rude. I attempted to de-escalate the conversation and let her know I would speak to my boss and ease his mind. She became even more belligerent and rude and said that I was blaming her and accusing her of making a mistake. I explained that I was not, that I understood how shipping worked, I was just attempting to do my job as requested. She stated that we were all "coming at her" and we're done. I asked her name so I could reach out to the owner via email, but there wasn't an email listed for them. I think if someone is trying to deescalate a situation AND just trying to do their job, I don't care if 40 people call about the same package. Each person should receive legendary customer service. If I was being rude or aggressive, definitely re-direct me, but in this case, that did not happen. Customer service is key and this person showed a serious lack of it.

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