United States Postal Service

2.6
275 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3102 Hoyt Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3102 Hoyt Ave, Everett, WA
98201, United States

Hours

Reviews

2.6
275 reviews
5 stars
85
4 stars
25
3 stars
13
2 stars
12
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and dismissive.

Efficiency

The location is often described as crowded and slow, with long wait times and inefficiencies in processing services.

Package Handling

There are numerous complaints about lost or misdelivered packages, with some customers alleging theft by employees.

Passport Services

Experiences with passport services vary widely; some customers report excellent service, while others describe rude staff and poor handling of appointments.

Management Issues

Several reviews mention a lack of accountability and poor management, leading to frustration among customers.
  • AH
    Alan Henrique
    2 days ago
    1.0
    I waited in line for a long time, and when it was my turn, they gave me this paper and I had to go back to the end of the line to fill it out. I don't understand anything about what I'm supposed to fill out on this paper. I simply want to send a small package with a document. I already have the address and the money to pay. What more do you need? You create too much complication and bureaucracy.
  • GG
    Gus
    Nov 10, 2025
    5.0
    Excellent customer service today at the downtown Everett, Post Office,Passport Staff member. Some of my documents needed some corrections and she fixed my oversight on the spot. Ten stars. Very Polite and Professional. Auguster! Thanks Again for taking of a Veteran!
  • BJ
    Becca Johnston
    Oct 30, 2025
    5.0
    Had a great experience getting my passport application done today! The employee was super friendly and quick. It said it would be about 15 minutes per person, and she took care of me and my friend in 15 minutes total. Super professional. I've been to this location multiple times for other reasons and the employees here are always nicer than the ones on Hardeson. The area is a little sketchy, but during daylight hours, it's usually pretty safe. I just recommend reading the information online and making sure you have all the paperwork you need for an appointment to make sure it goes as smoothly as possible. Too much is better than not enough.
  • JF
    Jeff Forrester
    Sep 18, 2025
    5.0
    Great employees
  • AS
    Adriana Salinas
    Sep 15, 2025
    1.0
    I call them cause their passport website is not working and then a girl put me 2 times waiting and the like, I hung up both time and when I call again cause the have me looooong time waiting, the same girl answer and did the same, by the second time she just said “ash, wait” and did the same, if you are not gonna be accepting people without online appointments at least have your website working

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.