United States Postal Service

1.9
221 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 100 E 3rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 E 3rd Ave, Ellensburg, WA
98926, United States

Hours

Reviews

1.9
221 reviews
5 stars
41
4 stars
6
3 stars
6
2 stars
13
1 star
155

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including packages marked as delivered but not received, and frequent misdeliveries.

Customer Service

While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor customer service, including unresponsive phone lines and long wait times.

Management Problems

Several reviews mentioned issues with management and operational inefficiencies, leading to frustration among customers regarding service quality.

Positive Staff Interactions

Despite the overall negative feedback, some customers expressed appreciation for specific employees who provided excellent service, particularly during passport appointments.
  • KS
    Kynzie Shearer
    Dec 23, 2025
    5.0
    My package came speedy fast. Thank you guys! Merry Christmas!
  • CC
    Camille
    Dec 6, 2025
    3.0
    At least it's beautiful!
  • PS
    Parker's Spectrum
    Nov 20, 2025
    5.0
    Great service from friendly employees.
  • MO
    Melissa Overturf
    Nov 19, 2025
    5.0
    I had a wonderful experience with Star. She handled my missing mail very politely and got to the bottom of it and kept me informed every step of the way until it was resolved.
  • MS
    Megan Seaver
    Oct 17, 2025
    1.0
    Horrible management. No one will answer phones. No one will answer questions. Haven't met a nice employee yet, that acts like they want to work. Called multiple times, multiple lines. Even operator agent won't answer phones. Package has said, "Out for delivery," for 3 days

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.