The UPS Store

4.3
132 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2112 in Ellensburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On 6th Ave Across From Ellensburg Pasta Co.

Details

  • DeliveryNot available

Location

The UPS Store
110 W 6th Ave, Ellensburg, WA
98926, United States

Hours

Reviews

4.3
132 reviews
5 stars
100
4 stars
8
3 stars
3
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their exceptional service.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude service and poor handling of packages, indicating inconsistency in customer experiences.

Efficiency

Customers appreciated the quick service and efficiency in handling tasks like returns and shipping, although some noted long wait times during busy periods.

Management Issues

Several reviews mentioned dissatisfaction with management and changes in ownership, suggesting a decline in service quality and communication.

Packaging Concerns

There were multiple complaints regarding inadequate packaging leading to damaged items, raising concerns about the store's packing standards.
  • AC
    Ann Conrad
    Dec 12, 2025
    5.0
    Excellent customer service and convenient location. Staff always prepared to assist and give information relative to my needs. Been a customer since 2004!
  • JL
    Joy LeMaster
    Dec 10, 2025
    5.0
    Very convenient for returns
  • SL
    Scott Lewis
    Nov 6, 2025
    5.0
    About a year ago, my Bassethound/pomeranian mix passed away from old age after being hit by a tractor. When the funeral was over, I had to decide what to do. I contacted the Cincinnati zoo and they were in desperate need of high protein foods for several captive carnivores. I placed Frank in the freezer for approximately a week before bringing shipping. After running some errands, I stopped into the Ellensberg UPS store to have Frank shipped. I was greeted by the store manager, Maggie, and after a pleasant conversation, we noticed damp spot on the cardboard box Frank was placed in. Due to my lack of training in shipping frozen animals, I had not prepared the package properly. Maggie kindly advised me of several laws I could be violating and said they were unable to ship my package. I was devastated. Despite the situation, Maggie and her staff, which can only be described as outstanding, treated me with the utmost respect and professionalism.
  • JP
    Jennifer Painter
    Oct 30, 2025
    1.0
    Maggie at the store today was very rude. I believe someone forgot their customer service skills at home. Treating people the way she did today is unacceptable! She should know better since she is the manger. No wonder all the employees seem miserable working there!
  • ND
    Natalie DeVoir
    Oct 7, 2025
    5.0
    The owner, Kelsey, went above and beyond to help me track down very valuable packages that had been sent to the wrong location. As a small business owner, I am beyond grateful!! If she hadn’t used her skill to help me get those packages, I don’t know what I would have done. 5 gold stars!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Ellensburg offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.