Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2112 in Ellensburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On 6th Ave Across From Ellensburg Pasta Co.
Details
- DeliveryNot available
Location
Hours
Reviews
4.3
132 reviews
5 stars
100
4 stars
8
3 stars
3
2 stars
2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their exceptional service.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude service and poor handling of packages, indicating inconsistency in customer experiences.
Efficiency
Customers appreciated the quick service and efficiency in handling tasks like returns and shipping, although some noted long wait times during busy periods.
Management Issues
Several reviews mentioned dissatisfaction with management and changes in ownership, suggesting a decline in service quality and communication.
Packaging Concerns
There were multiple complaints regarding inadequate packaging leading to damaged items, raising concerns about the store's packing standards.
- ACAnn ConradDec 12, 20255.0Excellent customer service and convenient location. Staff always prepared to assist and give information relative to my needs. Been a customer since 2004!
- JLJoy LeMasterDec 10, 20255.0Very convenient for returns
- SLScott LewisNov 6, 20255.0About a year ago, my Bassethound/pomeranian mix passed away from old age after being hit by a tractor. When the funeral was over, I had to decide what to do. I contacted the Cincinnati zoo and they were in desperate need of high protein foods for several captive carnivores. I placed Frank in the freezer for approximately a week before bringing shipping. After running some errands, I stopped into the Ellensberg UPS store to have Frank shipped. I was greeted by the store manager, Maggie, and after a pleasant conversation, we noticed damp spot on the cardboard box Frank was placed in. Due to my lack of training in shipping frozen animals, I had not prepared the package properly. Maggie kindly advised me of several laws I could be violating and said they were unable to ship my package. I was devastated. Despite the situation, Maggie and her staff, which can only be described as outstanding, treated me with the utmost respect and professionalism.
- JPJennifer PainterOct 30, 20251.0Maggie at the store today was very rude. I believe someone forgot their customer service skills at home. Treating people the way she did today is unacceptable! She should know better since she is the manger. No wonder all the employees seem miserable working there!
- NDNatalie DeVoirOct 7, 20255.0The owner, Kelsey, went above and beyond to help me track down very valuable packages that had been sent to the wrong location. As a small business owner, I am beyond grateful!! If she hadn’t used her skill to help me get those packages, I don’t know what I would have done. 5 gold stars!!!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Ellensburg offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.
What are the regular business hours for The UPS Store in Ellensburg?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, and on weekends from 9:30 AM to 3:00 PM.
Is The UPS Store in Ellensburg open on Sundays?
Yes, The UPS Store is open on Sundays from 9:30 AM to 3:00 PM, but holiday hours may vary.
Does The UPS Store in Ellensburg close on any holidays?
Yes, the store is closed on Thanksgiving (November 27, 2025), Christmas Day (December 25, 2025), December 31, 2025, New Year's Day (January 1, 2026), and January 19, 2026.
What payment options are accepted at The UPS Store in Ellensburg?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located in Ellensburg?
It is located at 110 W 6th Ave, across from Ellensburg Pasta Co., in Ellensburg, WA 98926.
Can customers visit The UPS Store after dining at Ellensburg Pasta Co.?
Yes, The UPS Store is conveniently located across from Ellensburg Pasta Co., making it easy to stop by before or after your meal.
What nearby businesses can help with home heating and electrical services near The UPS Store?
Nearby businesses include ASAP Electric LLC for electrical services and Smith's Heating and Cooling for HVAC needs, both easily accessible from The UPS Store location.
Are there any nearby printing or social service organizations near The UPS Store?
Yes, the Eastside Opportunity Center provides printing services and social support, located close to The UPS Store.
Is there a local shredding service near The UPS Store in Ellensburg?
Yes, Shred Nations offers shredding services nearby, which complements The UPS Store's own document shredding offerings.