United States Postal Service

2.2
249 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 17300 SE 270th Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17300 SE 270th Pl, Covington, WA
98042, United States

Hours

Reviews

2.2
249 reviews
5 stars
63
4 stars
10
3 stars
8
2 stars
4
1 star
164

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some employees are praised for their helpfulness and professionalism, many reviews highlight rudeness and unhelpfulness from staff.

Delivery Issues

Numerous complaints about mail and package delivery problems, including misdelivered items and lack of accountability for lost packages.

Wait Times

Customers frequently report long wait times and understaffing, leading to frustration during visits.

Passport Services

Passport application services receive positive remarks for efficiency and helpful staff, particularly mentioning employees like Dona and Douglas.

Facility Conditions

The post office is described as needing improvements in organization and cleanliness, with some customers noting cramped conditions.
  • TD
    T D
    Dec 24, 2025
    1.0
    Always getting someone else's mail in my box drivers these days are soooooo lazy
  • CM
    Christina Mason
    Dec 17, 2025
    4.0
    Please install at least one more self service station. High traffic during peak times would be so much easier!!
  • SM
    Sebastian Moscol
    Dec 5, 2025
    5.0
    Absolute stellar customer service after i had an issue with my passport application, Dona was very sweet and helpful and did great work for me, everyone else working there that same day was also very welcoming
  • SC
    Stephanie Cargill-Greer
    Nov 25, 2025
    5.0
    The people at this branch work so hard.
  • TK
    tarbin kumar
    Aug 25, 2025
    1.0
    Staff not want work just time pass people standing in line 25 minutes no body care just talking and rude behavior may be now time give uses in private hands

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.