The UPS Store

2.8
111 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6080 in Covington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Between Red Robin & Starbucks.

Details

  • [Free/Paid] wi-fiNot available

Location

The UPS Store
27177 185th Ave, Covington, WA
98042, United States

Hours

Reviews

2.8
111 reviews
5 stars
48
4 stars
2
3 stars
1
2 stars
5
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising individual employees for excellent service while others report rude and dismissive behavior from staff.

Staffing Issues

Many reviews mention chronic understaffing leading to long wait times and poor service experiences.

Accountability

Customers express frustration over lost packages and lack of accountability from the store regarding shipping issues.

Cleanliness and Organization

The store is generally described as clean and organized, but some customers noted issues with the self-service kiosks and overall efficiency.

Timeliness

Numerous complaints about the store not opening on time and slow service during busy periods.
  • RC
    Rashawna Copley
    Jan 5, 2026
    1.0
    Store ain’t ever opened on time- sometimes nobody even shows up at all. I’ve sat in the parking lot watching so many people trying to drop packages off.
  • JK
    Jerry Kaczka
    Dec 23, 2025
    5.0
    Open on Sundays. Clean well organized store with speedy service.
  • MB
    Mellissa Burgy
    Dec 15, 2025
    1.0
    This store is the worst UPS location of them all! Customer service is horrid, the employees hate their lives here and it shows! Avoid at all cost!
  • RR
    Robyn Repenn
    Dec 2, 2025
    1.0
    I made the mistake of shipping sentimental hurricane lamps to my sister. Paid over $200.00 in shipping. Not only were my lamps lost and never made it to their destination, but UPS would not refund my shipping cost. So they lost my lamps and had no accountability for it at all. I will never use them again, and I wouldn’t recommend using them for anything. Major fail on their part.
  • PB
    patrick B
    Nov 5, 2025
    1.0
    I paid $20 to have a signature required package rerouted to this store to then be told I can’t pick it up even though it’s at the store because their software is down

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Covington offer?

The UPS Store #6080 in Covington offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.