The UPS Store

3.4
200 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5499 in Burlington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - George Hopper Rd & S Burlington Blvd (Next Door To Costco).

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1777 S Burlington Blvd, Burlington, WA
98233, United States

Hours

Reviews

3.4
200 reviews
5 stars
110
4 stars
7
3 stars
7
2 stars
9
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and lack of assistance.

Efficiency

Customers noted that service can be slow, especially during busy times, but some mentioned that staff manage to assist quickly despite high volume.

Package Handling

There are numerous complaints about lost packages and mismanagement of mail, leading to significant customer frustration.

Pricing Issues

Customers expressed dissatisfaction with unexpected charges for services like printing labels and packaging materials.

Staff Attitude

While some staff members are recognized for their professionalism and helpfulness, others are described as indifferent or unprofessional.
  • CH
    cheryl hayward
    Nov 13, 2025
    5.0
    UPS BURLINGTON IS MY FAV!!! Denon and and Will you ROCK!!! Awesome customer service, it’s busy sometimes but they handle it like a CHAMP!
  • CM
    Celeste Mergens
    Nov 11, 2025
    5.0
    Will did a great job on my passport photo. The team here is always ready to help.
  • BW
    Barbara White
    Oct 29, 2025
    5.0
    The package was delivered early. No issues. To an isolated town on the Coast…staff was outstanding managing mail, services,AND the Amazon product return stations….
  • JA
    J A
    Oct 1, 2025
    1.0
    If I could give 0 stars, I would. Incompetent, lazy, unhelpful, always passing the buck until it's no longer their problem on that particular day, trying to get rid of people who need help. Multiple times, this incompetent UPS store has inconvenienced me and has generally been unhelpful. Terrible, no service whatsoever. All should be fired.
  • AL
    Abigail L
    Sep 3, 2025
    5.0
    Some of the best humans on the planet!!! They always go above and beyond to help customers and make the stressful process of mailing stuff easy..

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5499 in Burlington provide?

The UPS Store #5499 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours of The UPS Store in Burlington?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.