United States Postal Service

2.3
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 609 SW 150th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
609 SW 150th St, Burien, WA
98166, United States

Hours

Reviews

2.3
169 reviews
5 stars
45
4 stars
9
3 stars
6
2 stars
8
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Long Wait Times

Many customers reported excessively long wait times due to insufficient staffing, especially during busy periods.

Mixed Staff Experiences

While some customers praised individual staff members for their helpfulness and friendliness, others consistently reported negative interactions with certain employees.

Delivery Issues

Several reviews mentioned problems with mail delivery, including misdelivered packages and lack of communication regarding delivery attempts.
  • JJ
    Jeaniner
    Jan 6, 2026
    3.0
    Patience is a virtue that the USPS worker did not emulate. The place wasn't busy, but she couldn't be bothered to answer questions nicely to the lady in front of me. Perfect reflection of the stereotype of an old govt worker.
  • MS
    mallory segovia
    Dec 31, 2025
    2.0
    nice staff but service is so slow, and always busy
  • HL
    H. Lynn
    Dec 22, 2025
    1.0
    Elderly lady that works in the front needs to retire. I can understand being tired of your job and it makes you grumpy however constantly being rude to every single customer is just mindblowing... I have seen enough of it. She shouldnt be working if she cant handle customers.
  • BB
    Blake
    Dec 17, 2025
    2.0
    Overcrowded/outdated , should be renovated/more staff for larger demand/numbers of people using service or build a second one nearby. It has beyond reached capacity.
  • SR
    Sig Ratkoviak
    Nov 21, 2025
    1.0
    I’m finally done with this branch. This place is a dumpster fire. Zero customer service, one rep to help customers, etc. Completely unacceptable in 2025. Admittedly, I lost my tracking receipt, but when I returned several days later to ask for tracking since the package I sent hadn’t arrived, I was informed that I had to discuss the issue with the person who shipped it, and that person wasn’t working that day. What company does that? I returned again two days later, and after waiting in line with 10 people for one service rep, I was finally told there was nothing they could do. Just asinine. Guess I’m going to UPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.