United States Postal Service

2.3
164 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 609 SW 150th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
609 SW 150th St, Burien, WA
98166, United States

Hours

Reviews

2.3
164 reviews
5 stars
44
4 stars
9
3 stars
6
2 stars
6
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of assistance.

Wait Times

Customers frequently mentioned long wait times and slow service, particularly during busy hours.

Staff Friendliness

While some reviews praised individual staff members for their kindness, many others described a generally unfriendly atmosphere.

Delivery Issues

Numerous complaints were made about mail delivery problems, including missing packages and incorrect deliveries.

Cleanliness and Maintenance

Several reviews noted that the post office appeared dirty and in need of maintenance.
  • SR
    Sig Ratkoviak
    3 days ago
    1.0
    I’m finally done with this branch. This place is a dumpster fire. Zero customer service, one rep to help customers, etc. Completely unacceptable in 2025. Admittedly, I lost my tracking receipt, but when I returned several days later to ask for tracking since the package I sent hadn’t arrived, I was informed that I had to discuss the issue with the person who shipped it, and that person wasn’t working that day. What company does that? I returned again two days later, and after waiting in line with 10 people for one service rep, I was finally told there was nothing they could do. Just asinine. Guess I’m going to UPS.
  • VN
    van thuat nguyen
    Nov 5, 2025
    1.0
    Worse service ever
  • SK
    Sage Krommenhock
    Oct 21, 2025
    5.0
    Every time I've been there they're always very polite, helpful, and reasonably quick as they can be expected to be most days. I've had a pleasant experience every time i go there. :)
  • JS
    Joshua Scott
    Sep 22, 2025
    5.0
    As far as USPS goes they are clean, well informed, quick service good parking.
  • TG
    Tyler Giles
    Sep 15, 2025
    1.0
    This post office is the worst. Waited 35 mins for lady getting a money order. Machine wasn’t working and instead of putting her to the side or the manager helping they don’t do anything. They also had 4 ppl go ahead of me which all I needed was a COA verification. The last working front counter is so slow and isn’t able to do the job correctly.Never will step foot in this place again. The manager should have stepped in to help instead of talking about using the bathroom and inappropriate conversations that the entire place can. Hear. 0 stars if I could!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.