The UPS Store

4.1
165 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7042 in Bremerton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bremerton Retail Center.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1405 NE Mcwilliams Rd, Bremerton, WA
98311, United States

Hours

Reviews

4.1
165 reviews
5 stars
122
4 stars
4
3 stars
5
2 stars
7
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Liz and Leayra for their exceptional service.

Delivery Issues

Several reviews mentioned significant problems with package delivery, including lost mail and delays, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with high charges for packaging materials and services, feeling that some fees were excessive or unnecessary.

Efficiency

While some customers reported quick and efficient service, others experienced long wait times and disorganization during busy periods.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others reported serious issues with service and management.
  • LP
    Layna Polansky
    Oct 29, 2025
    1.0
    We had a signature delivery that was attempted 3 different times outside the delivery time stated. They then sent us to pick up our package to this location which was fine. However when we drove to pick the package up, they said it was out for delivery. We then had to go meet the delivery driver to get our package. The office sent us to a private residence which the ups driver was not at. We then had to move to another location for pick up as the driver would not drop it off at our home because it was past his route. This is extremely frustrating at the customer. We shouldn’t have to hunt down a truck to get our package.
  • RS
    Robert Sterling
    Sep 12, 2025
    5.0
    Was sending a package to a family member that had a complicated address. Felicity and the UPS team were super helpful. Made sure everything was accurate and I was comfortable with the packing, date of arrival and address. Great service. Highly recommend.
  • RH
    Robert Homan
    Sep 10, 2025
    5.0
    VERY HELPFULL
  • CA
    Caleb Aguilar
    Sep 7, 2025
    5.0
    Good service to package stuff to the mail.
  • CS
    Chris Smith
    Sep 2, 2025
    1.0
    We’ve experienced three instances of lost mail so far in the past 30 days—two checks and one envelope containing items, all from different senders. For the past month, we’ve been receiving almost no mail, which is very unusual for us. When I called to follow up, I was told you were too busy to return my call (today). This is a serious concern. In addition, we received another customer’s mail last Friday (not the first time), which makes me believe our mail is not being sorted or delivered correctly. Last Friday, I stood at the counter for 30 minutes (verified by phone calls I received when I arrived and when I left). The employee assisting me was clearly overwhelmed and in need of help. I don’t place blame on them personally, but the experience was extremely frustrating. I was repeatedly asked what I needed, only for the process to be started and then abandoned as they went to assist other customers. Four different people were helped while I continued to wait. After half an hour, I left and went to FedEx, where I was in and out in 3 minutes. This was a complete waste of my time and came across as highly unprofessional. We have been with you for about 2 years now and the past 3 months things have been going down hill.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Bremerton?

The UPS Store in Bremerton is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.