United States Postal Service

2.6
182 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 10500 Beardslee Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10500 Beardslee Blvd, Bothell, WA
98011, United States

Hours

Reviews

2.6
182 reviews
5 stars
57
4 stars
16
3 stars
3
2 stars
15
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Efficiency

Customers noted inconsistent service speed, with some experiencing quick service while others faced long waits and unresolved issues.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and poor tracking, leading to frustration among customers.

Staffing Problems

Many reviews mention understaffing, resulting in long lines and inadequate service during busy times.

Positive Experiences

Despite negative feedback, several customers shared positive experiences, highlighting helpful staff and effective service during their visits.
  • YN
    Yuliia Nakonechna
    Sep 18, 2025
    5.0
    Very helpful and friendly employee! Quick service and good location
  • RF
    Rachel Freund
    Jun 25, 2025
    4.0
    Best post office around! Staff are friendly and care about good service. They put vases of pretend of flower-pens on the counter. Usually waits aren't too long.
  • AC
    amber christiansen
    Jun 3, 2025
    1.0
    What is the point of calling and reporting that a key does not work in one of the parcel lockers if your going to continue to put packages that cant be retrieved in it. This has been by far my worst experience with a usps location, sadly im stuck with it until I move
  • ST
    Scott Thompson
    Oct 5, 2017
    1.0
    Lost my package, slow as ****, and don’t know what they’re doing. Go to ups or fedex, maybe they’ll know how to ship your package and maybe get it delivered too.
  • LD
    Lorraine Denninghoff
    Dec 2, 2014
    1.0
    terrible! Peak of Christmas season and I am standing in line with my PRE PAID box, get to the front of the line and asked if he (Al) can please scan it in. he tells me no he will do it later! Seriously I thought that was rude. I want the security that it is scanned in he could not take the 30 seconds it would of taken. Horrible customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.