United States Postal Service

2.6
185 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10500 Beardslee Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10500 Beardslee Blvd, Bothell, WA
98011, United States

Hours

Reviews

2.6
185 reviews
5 stars
58
4 stars
16
3 stars
4
2 stars
15
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unhelpful interactions.

Efficiency

Many customers noted that service can be quick and efficient, but there are frequent complaints about long wait times and understaffing.

Delivery Issues

Numerous reviews highlighted problems with package delivery, including lost packages, incorrect deliveries, and poor tracking.

Communication

Customers expressed frustration with communication, particularly regarding phone support and the handling of package inquiries.
  • LL
    Lijah
    6 days ago
    1.0
    Terrible customer service I understand that I didn’t have much knowledge, on what specifically to do when I had arrived but the short Asian lady that assisted me was speaking to me in a very rude and disrespectful tone. Not helpful at all even the guy that was ahead of me she gave him a very hard time as well. Definitely wouldn’t recommend this location at all unless going to the self kiosk.
  • NP
    Norma Paulson
    Dec 30, 2025
    3.0
    If you have to interact with an employee here you have a 50-50 chance of a good / bad interaction. If you're going to use the drop box for packages, you have a 50-50 chance of it being in working order. If it's stuck your only choice is to stand in line as they don't have a back up drop area at the counter.
  • MJ
    Manpreet Jammu
    Dec 24, 2025
    5.0
    To the Friendly staff. Thank you.
  • YN
    Yuliia Nakonechna
    Sep 18, 2025
    5.0
    Very helpful and friendly employee! Quick service and good location
  • DC
    Della Cain
    Dec 24, 2023
    5.0
    All the workers try so hard and are always friendly....ignore the trolls!!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.