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United States Postal Service

2.7
(186 reviews)

Business Details

10500 Beardslee Blvd, Bothell, WA
98011, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10500 Beardslee Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10500 Beardslee Blvd, Bothell, WA
98011, United States

Hours

Reviews

2.7
186 reviews
5 stars
59
4 stars
16
3 stars
4
2 stars
15
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful interactions, while others praised friendly and attentive staff.

Efficiency

Customers noted that service can be quick and efficient, but there are frequent complaints about long wait times and understaffing, leading to frustration.

Package Handling

Numerous reviews mention issues with package tracking, lost packages, and delivery errors, contributing to a negative perception of reliability.

Mixed Experiences

Overall, experiences vary widely, with some customers expressing satisfaction and others expressing deep frustration, indicating a lack of consistency in service quality.
  • KV
    Kunal V
    Feb 6, 2026
    1.0
    The counter employee was extremely rude and condescending for no reason. The whole exchange felt extremely uncomfortable. I’d recommend avoiding this location and choosing another post office or mailing service instead.
  • KS
    Karen Sanchez
    Jan 27, 2026
    1.0
    Poor customer service. I told the employee upfront that I didn’t know how to ship the item and needed assistance. Instead of being helpful, the interaction felt uncomfortable and unwelcoming. I walked out and chose UPS instead — no regrets.
  • CK
    Cameron Kaye
    Jan 13, 2026
    5.0
    Had a package get stuck processing in another local facility, and submitted an inquiry on usps’s site. This is my local post office and they were ON IT! The next morning (today) I received a nice call with an update, along with being told an eye will be kept on my package’s progress. Very good experience! I’ve mailed a few things from here, and they also get it out fast. Packages don’t really just sit around and get where they need to be. I know people don’t leave reviews nearly as much when things run smoothly, but wanted to about this location.
  • LL
    Lijah
    Jan 6, 2026
    1.0
    Terrible customer service I understand that I didn’t have much knowledge, on what specifically to do when I had arrived but the short Asian lady that assisted me was speaking to me in a very rude and disrespectful tone. Not helpful at all even the guy that was ahead of me she gave him a very hard time as well. Definitely wouldn’t recommend this location at all unless going to the self kiosk.
  • NP
    Norma Paulson
    Dec 30, 2025
    3.0
    If you have to interact with an employee here you have a 50-50 chance of a good / bad interaction. If you're going to use the drop box for packages, you have a 50-50 chance of it being in working order. If it's stuck your only choice is to stand in line as they don't have a back up drop area at the counter.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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