Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 315 Prospect St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
156 reviews
5 stars
39
4 stars
15
3 stars
7
2 stars
6
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several experiences of being talked down to or dismissed.
Communication Issues
Frequent complaints about the lack of phone support and misinformation regarding services, particularly for passport applications and package deliveries.
Service Availability
Customers expressed frustration over limited access to services, such as restricted hours for general delivery and passport applications not aligning with advertised times.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many citing poor service.
Lost Packages
Numerous reviews mentioned lost or mishandled packages, contributing to a negative perception of reliability.
- AAAshleyNov 15, 20251.0Frustrated by this post office. I had a package get hung up here, I started a customer service case over it for them to locate it. After this office not updating the case for 3 days, me calling the main support line pushing them to update, they finally replied on the 4th day telling me the package was lost. Cool, fine I can talk to the seller whatever. BUT a week later I get a slip in my mail box saying they "missed" me and couldn't deliver a package - the company name of it showing to be the one they supposedly lost. So I go to the post office to pick it up and THEY CANT FIND IT. This is absolutely ridiculous. First you say you lost my package, then some carrier leaves a slip insinuating you have it (and if the carrier did have it why didn't they leave it there was no signature required??), then you suddenly don't. And while the guy at the office seemed nice enough, he wasn't very helpful in finding a solution. He just went to the back a few times to look, and came back and shook his head. No saying he'll talk to the carriers, ask around, no apology. NOTHING. I am a very understanding person but I do not like being jerked around like this and taking time out of my weekend for something that's not there.
- KMKatie McChesneyNov 11, 20251.0You should update your hours that PO Boxes can’t be accessed unless during business hours. Nor can anyone answer the phone to clarify holding a package before it gets returned. This office is so poorly run.
- RHRandall HaslettSep 25, 20251.0Got loads of info after getting voicemail. None pertained to my question, then got cutoff again. Typical service or lack of. Made for their convenience not us customers !
- DGDrew J (Gradyjelly)Sep 22, 20251.0They previously lost my $300 package here and delivered it somewhere else. I had to go in to this location for 3-weeks trying to get it sorted and light a fire under them. And this most recent interaction they were unhelpful and snotty about a package I'm trying to ship that is 50 pounds, but saying that it is oversized and would not help me with alternative options and talked down to me in a line full of people.
- KLKate LoveJul 17, 20251.0If you can avoid this place, please do. Also they only have one person to interview you for passport applications and they call out sick a lot and the office won’t even tell you your appointment got canceled. Super unprofessional. Waste of my time.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 315 Prospect St?
You can send mail and packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to get passport services here?
Most passport services require scheduling an appointment online. Limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 315 Prospect St?
Monday through Friday, 8:30 AM to 5:00 PM; Saturday 9:00 AM to 1:00 PM; closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search for and reserve PO Boxes online or apply in person by bringing two valid IDs and your application.
Does this location offer 24/7 access to PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
Are there other post offices near the United States Postal Service at 315 Prospect St?
Yes, nearby post offices include Post Office-Prospect St, Bellingham Post Office, and US Post Office, useful for alternate shipping or services.
What legal services are located near this USPS location?
Nearby legal services include the Law Office of David A. Nelson, True North Legal Services, and Envision Family Law for legal consultation.
What nearby places can I visit for arts and events near 315 Prospect St?
You can visit 221 Prospect art gallery, New Prospect Theatre, and Silvia Center for The Arts for cultural and community events.
How can nearby public and government offices help me when visiting the USPS at 315 Prospect St?
Nearby locations like Whatcom County Courthouse and Whatcom County Sheriff’s Office provide government services and resources that may be helpful during your visit.