Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 315 Prospect St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
161 reviews
5 stars
41
4 stars
15
3 stars
7
2 stars
8
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpful employees while others report rudeness and unprofessional behavior.
Long Wait Times
Many customers expressed frustration with long lines and slow service, particularly during busy periods.
Inconsistent Information
Customers frequently noted discrepancies between advertised services and actual offerings, leading to confusion and wasted trips.
Package Issues
Numerous reviews mentioned lost or mishandled packages, contributing to overall dissatisfaction with the postal service.
Staffing Problems
Several reviews highlighted understaffing as a significant issue, leading to delays and poor customer experiences.
- LCLuke ChickDec 31, 20255.0I had a great experience sending packages. Each time the process was very smooth and took no more than two minutes. I will continue sending with this USPS!
- KGKaty GlesenerDec 26, 20252.0We had a lovely experience a year ago getting my kids passports here so I felt like booking mine was a no brainer. Welp, I had a completely opposite experience today and the time I had with my kids is the only thing bringing it up from one star. I waited in the hall for my appt and realized I had missed one little section of my paperwork so I started to complete that. The door whipped open and the clerk said tersely "oh! You haven't even done your paperwork??? You have to have that done AHEAD of time! And guess what if you mess it up you get to start ALLLLLLLL OVER AGAIN. And I cancel your appt! And then..." I couldn't even get a word in to be like "no! I just missed one line!" Ater berating me she slammed the door and I hear her say loudly "what is wrong with people???!!?? What is with this day???? Blah blah freakin blah heaven forbid I need to do anything during this time that serves me I'm so sorry "clerk 7" (if only I had your real name!!! Not like anything would be done about this judging from the other low ratings given) She was rude the entire time. Like after that intro it's not worth mentioning it all- she was just snotty and I was clearly an inconvenience at best. My picture is terrible and the expression on my face says it all- like do you really hate your job this much??? What is going on with your life to be this horrible straight out of the gate to a total stranger? Wow. I will have my passport and that's all that matters but heads up in case you're having a hard day, juggling kids, DON'T have everything sealed up with a bow like they apparently expect- it could be a rough one. If I was in a bad head space or stressed out this "experience" would have been salt on a wound for sure. Happy holidays, clerk 7.. hope things get better for you.
- JJJessDec 16, 20252.0Wildly understaffed. Get ready to wait in a 30 minute line. Often one person working here even in the days leading up to Christmas.
- DGDallana GarciaDec 12, 20251.0There are 12 people in line and only 2 registers, it’s insane the time you spend here! I’ve been in line for 55min! Bad service.. they take forever to help
- AAAshleyNov 15, 20251.0Frustrated by this post office. I had a package get hung up here, I started a customer service case over it for them to locate it. After this office not updating the case for 3 days, me calling the main support line pushing them to update, they finally replied on the 4th day telling me the package was lost. Cool, fine I can talk to the seller whatever. BUT a week later I get a slip in my mail box saying they "missed" me and couldn't deliver a package - the company name of it showing to be the one they supposedly lost. So I go to the post office to pick it up and THEY CANT FIND IT. This is absolutely ridiculous. First you say you lost my package, then some carrier leaves a slip insinuating you have it (and if the carrier did have it why didn't they leave it there was no signature required??), then you suddenly don't. And while the guy at the office seemed nice enough, he wasn't very helpful in finding a solution. He just went to the back a few times to look, and came back and shook his head. No saying he'll talk to the carriers, ask around, no apology. NOTHING. I am a very understanding person but I do not like being jerked around like this and taking time out of my weekend for something that's not there.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 315 Prospect St?
You can send mail and packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to get passport services here?
Most passport services require scheduling an appointment online. Limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 315 Prospect St?
Monday through Friday, 8:30 AM to 5:00 PM; Saturday 9:00 AM to 1:00 PM; closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search for and reserve PO Boxes online or apply in person by bringing two valid IDs and your application.
Does this location offer 24/7 access to PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
Are there other post offices near the United States Postal Service at 315 Prospect St?
Yes, nearby post offices include Post Office-Prospect St, Bellingham Post Office, and US Post Office, useful for alternate shipping or services.
What legal services are located near this USPS location?
Nearby legal services include the Law Office of David A. Nelson, True North Legal Services, and Envision Family Law for legal consultation.
What nearby places can I visit for arts and events near 315 Prospect St?
You can visit 221 Prospect art gallery, New Prospect Theatre, and Silvia Center for The Arts for cultural and community events.
How can nearby public and government offices help me when visiting the USPS at 315 Prospect St?
Nearby locations like Whatcom County Courthouse and Whatcom County Sheriff’s Office provide government services and resources that may be helpful during your visit.