United States Postal Service

2.3
249 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 15731 NE 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15731 NE 8th St, Bellevue, WA
98008, United States

Hours

Reviews

2.3
249 reviews
5 stars
66
4 stars
11
3 stars
4
2 stars
11
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers feeling disrespected and treated poorly.

Staff Attitude

While some customers praised individual staff members for their helpfulness, the overall sentiment indicated a consistent pattern of negative attitudes among employees.

Service Efficiency

Customers reported long wait times and inefficient service, with many expressing frustration over the handling of their packages and inquiries.

Mixed Experiences

A few customers shared positive experiences, noting helpful staff and efficient service, but these were overshadowed by the majority of negative feedback.

Facility Conditions

The post office was described as outdated and poorly maintained, contributing to a negative overall impression.
  • CW
    C W
    2 days ago
    1.0
    At this location they regularly lock the door five minutes before closing and won't let you in. When you get helped at the counter their electronic display asks you to rate their service with a smiley face, a frown or a neutral face but the post office worker doesn't let you choose, they choose the smiley face for you. What a joke.
  • KE
    Karla Escobar
    Oct 9, 2025
    5.0
    Lobby attendants are so helpful and very patiently take long li es of customers
  • MM
    Matthias Montgomery
    Sep 13, 2025
    1.0
    Rudest person working the counter that I have ever met in my life. I'm shocked.
  • KF
    Katt Fisher
    Sep 9, 2025
    1.0
    Customer service at this location is the absolute worst !!!!! There are plenty other locations to have to deal with this one.
  • LC
    Linn Cheng
    Sep 4, 2025
    1.0
    While at the counter, I was abruptly accused of stealing a postal item (a tape dispenser) simply for using one that I had legitimately purchased from that same USPS location during a previous visit. The employee insisted on "investigating" the matter despite my providing a logical explanation and offering to show them a receipt. The immediate jump to a theft accusation, with no evidence whatsoever, was a clear act of profiling based on my appearance

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.