United States Postal Service

4.2
151 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 12400 SE 38th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12400 SE 38th St, Bellevue, WA
98006, United States

Hours

Reviews

4.2
151 reviews
5 stars
111
4 stars
10
3 stars
3
2 stars
2
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like John and Mike for their exceptional service.

Efficiency

Customers frequently noted the quick service and minimal wait times, especially during peak hours, highlighting the efficiency of the staff.

Atmosphere

The post office was described as having a welcoming and friendly atmosphere, with staff creating a positive environment that made visits enjoyable.

Inconsistency

Some reviews pointed out issues with service inconsistency, including reports of rude behavior from certain staff members and negative experiences with specific clerks.

Accessibility

The location was noted for its convenient access and availability of self-service kiosks, although some customers mentioned parking challenges.
  • IA
    Irene A.
    Oct 7, 2025
    5.0
    Quick friendly service.
  • CC
    Caroline
    Sep 21, 2025
    5.0
    The lobby is open on weekends giving you access to the USPS kiosk to print shipping labels and buy stamps. You can also access the letter and package drop boxes from the lobby.
  • WP
    William Polk
    Sep 8, 2025
    2.0
    The service is great, but there's far more people using this spot than it was designed to accommodate
  • PE
    Positive Energy
    Aug 25, 2025
    5.0
    Big shoutout to Mike at this post office! We had gone to another location where they couldn’t process our international address change request, but Mike knew exactly what to do. He was professional, patient, and made the whole process so easy. Really appreciate his help and excellent service!
  • JJ
    Jimmy
    Aug 11, 2025
    4.0
    I used the kios on a Sunday to ship a package. Nobody was there and it was easy in and out. What else can I say?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.