United States Postal Service

3.1
277 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12224 NE Bel Red Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12224 NE Bel Red Rd, Bellevue, WA
98005, United States

Hours

Reviews

3.1
277 reviews
5 stars
122
4 stars
15
3 stars
11
2 stars
21
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, with staff being rude, unhelpful, and dismissive towards customers.

Passport Services

Steve, the passport agent, received consistent praise for his efficiency, friendliness, and professionalism, making the passport application process smooth for many customers.

Package Handling Issues

Several customers reported problems with lost packages and inadequate assistance in tracking or resolving these issues, leading to frustration.

Inconsistent Operations

Customers noted issues with the post office's hours and availability of services, including unexpected closures and lack of clarity on operational hours.
  • MM
    Miguel Montoya
    Dec 15, 2025
    1.0
    Lost my $500 dollar package and refused to help me when I went in person told me to leave and that they can’t do anything about it.
  • NS
    Nicole Smelson
    Dec 13, 2025
    1.0
    Showed up before 3:00 when they close and they won't take my business. No wonder they have the worse reviews around.
  • AA
    Alan
    Dec 10, 2025
    1.0
    Horrible customer service. Whoever clerk 62 was on 12-10. Condescending when you try to ask about the shipping services and cost. Refused to give a quote even though I had everything prepared. Said things like "I don't care" " you need to leave I've helped you out too long ". They hate their job.
  • VR
    V R
    Dec 2, 2025
    1.0
    This is a retail only post office. You cannot pickup packages from here. There is no clarity on where your packages get held up. Do not come here to pickup any mail held at post office.
  • AL
    angel liu
    Dec 1, 2025
    1.0
    Person called MJ was very rude, serviced three people behind me and told me to wait. Also when I said I didn’t like to be cut off in line, he said I could go to a different location because he wouldn’t help me

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.