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Brand Certified

United States Postal Service

3.1
(283 reviews)

Business Details

12224 NE Bel Red Rd, Bellevue, WA
98005, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12224 NE Bel Red Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12224 NE Bel Red Rd, Bellevue, WA
98005, United States

Hours

Reviews

3.1
283 reviews
5 stars
125
4 stars
15
3 stars
11
2 stars
21
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful staff, with specific complaints about condescending behavior and lack of assistance.

Passport Services

Steve, the passport agent, received numerous positive reviews for his efficiency, friendliness, and helpfulness, making the passport application process smooth for many customers.

Package Handling

There were multiple complaints about lost packages and poor tracking updates, leading to frustration among customers regarding package delivery.

Inconsistent Hours

Customers noted issues with the posted hours not aligning with actual opening times, causing inconvenience for those trying to access services.
  • NP
    Nanki P
    Feb 24, 2026
    1.0
    I paid for Priority Mail Express but was initially told to purchase tape just to attach my label. Adhesive label pouches are provided free with Priority shipping, as noted on the USPS website. Staff could benefit from better training on standard supplies and customer service.
  • JY
    Jason Yang
    Feb 5, 2026
    1.0
    Not clear about tape requirements, watched me use blue tape and then told me had to be clear. paid $4 overpriced duct tape and wouldn’t help me tape too when asked. Asian man with glasses
  • SM
    Sheila M
    Feb 3, 2026
    5.0
    Best Passport Service! Steve is your guy. He is knowledgeable, efficient, and kind. He made the experience a beautiful one.
  • JX
    Jennifer Xing
    Jan 16, 2026
    1.0
    I went to enquire about the new DDP service but the counter employees has no knowledge of it and only asked me to whether mail or not without it. I don’t feel I’m being helped out, and there is too much self service and package is crappy.
  • MM
    Miguel Montoya
    Dec 15, 2025
    1.0
    Lost my $500 dollar package and refused to help me when I went in person told me to leave and that they can’t do anything about it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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