The UPS Store

3.2
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1181 in Bellevue offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Ross Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
14150 NE 20th St, Bellevue, WA
98007, United States

Hours

Reviews

3.2
141 reviews
5 stars
66
4 stars
10
3 stars
4
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised the friendliness and efficiency of certain employees.

Pricing Issues

Several reviews highlighted dissatisfaction with pricing, noting that charges for services like printing and packaging were perceived as excessive compared to other locations.

Efficiency

While some customers experienced quick service with minimal wait times, others reported delays and poor handling of packages, leading to frustration.

Store Management

There are complaints about the management and staff attitudes, with some customers feeling unwelcome or treated poorly, contrasting with positive experiences reported by others.

Service Availability

Customers expressed frustration over inconsistent store hours and closures, impacting their ability to access services when needed.
  • DD
    Denise
    Aug 29, 2025
    1.0
    Used to be good. Manny not so great. Previous owners awesome. I would like legal representation as to why I cannot have a mailbox here with only my passport. I lived here and owned home for 30 years. Friends with previous owners. Raised children in this beautiful area. Now that have retired, am legally living in another country, I seem to have no rights in my own as I sold my home.
  • TT
    Tursihu
    Aug 12, 2025
    1.0
    Extremely poor customer service at this location. For two days, I asked the employee five different times if my package had arrived. She only checked by my last name and repeatedly told me it wasn’t there, despite the email saying it was ready for pickup. At another UPS Store, they checked using my tracking number and confirmed the package was here all along. When I returned and they finally gave me my package, the employee refused to apologize and instead blamed me, saying I “didn’t give the tracking number ” — even though she never asked for it. Completely unacceptable.
  • AC
    Andrew Chernov
    Aug 8, 2025
    5.0
    Very polite and wonderful guys work. There is almost no queue. Thank you
  • KA
    K Any
    Jul 8, 2025
    5.0
    Very kind and helpful,
  • RC
    Rakesh Chella
    Mar 23, 2019
    5.0
    I have had no issues here. typically i fedex/ups packages from this shop.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1181 in Bellevue offer?

The UPS Store #1181 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.