Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Aurelia, Manny, and Preet for their exceptional service.
Management Changes
Several reviews indicated a decline in service quality following changes in management and staff, with some customers expressing disappointment compared to previous experiences.
Service Efficiency
Customers appreciated the quick and organized service, noting that they rarely experienced long waits and found the store to be clean and well-managed.
Pricing Issues
Some customers raised concerns about pricing, particularly regarding passport photos and shipping costs, feeling that they were overcharged or misinformed.
Mixed Experiences
While many reviews were positive, there were also negative experiences reported, particularly related to international shipping and customer service mistakes.