The UPS Store

3.3
128 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0501 in Bellevue offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Factoria Area Across From Bank Of America.

Details

  • DeliveryNot available

Location

The UPS Store
12819 SE 38th St, Bellevue, WA
98006, United States

Hours

Reviews

3.3
128 reviews
5 stars
65
4 stars
7
3 stars
3
2 stars
7
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; many customers praise the staff for being friendly and helpful, while others report rude and unhelpful interactions.

Efficiency

Most reviews highlight the store's efficiency in handling shipping and other services, with quick service being a common positive remark.

Owner Behavior

Several reviews mention negative experiences with the owner, describing him as rude or unhelpful, which has impacted customer satisfaction.

Pricing Concerns

Customers have expressed concerns about pricing, noting that the store's rates are higher than expected and that additional fees for services like printing are viewed as excessive.

Store Environment

The store is generally described as clean and organized, contributing positively to the customer experience.
  • KK
    Kka
    Nov 1, 2025
    1.0
    Charged me $25+ for mailing a piece of paper to San Diego, and this is the cheapest option they have. So Ridiculous/
  • ET
    Emma Tang
    Oct 21, 2025
    5.0
    Excellent location and friendly staff. We visited recently for passport photos and document mailing, and the lady who assisted us was incredibly helpful and efficient!
  • NB
    Neal Bernstein
    Sep 19, 2025
    5.0
    The team employee, Michael, is incredible. He’s nice, smart, efficient, patient, and super helpful. He goes above and beyond to help me with my items every time I visit this store.
  • HH
    Holly
    Jul 31, 2025
    5.0
    I have no clue how this place got any bad reviews!?! I've been using them daily for 8 solid yrs& i have literally known every single employee during those yrs. They go WAY above and beyond for me and always have... Of course, I'm super friendly to them and I speak to them like human beings, but I've witnessed ppl be heinously rude to them. They never lost their temper with the rude customers, either. I did, however. These ppl are saints. If I'm shipping something important, i ONLY trust UPS Factoria. It's always on time, they never have ever lost a pkg of mine. I mean, they treat me like family. That's why I spend the money on a box there. Are they the very cheapest place in the world? No, but you get what you pay for in the mail world. How important is your stuff to you? Mine's important so it's nothing less than UPS Factorja for me. Always the best. Id give this place and every employess 10 stars and a vacation if I could. Use them. You won't regret it.
  • NN
    Nadir Zulqernain (Broker Nadir)
    Jul 20, 2025
    5.0
    I recently switched to this UPS store from another one, and have been delighted to od so. Starting with Cecelia Hong, the owner and the rest of the staff, these people do an impressive job. It is a very busy store that has a lot of traffic. But the staff keeps things moving very efficiently. They are polite, attentive and professional. What else can one expect from any small business?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0501 in Bellevue offer?

The UPS Store #0501 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.