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The UPS Store #4442 in Auburn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lakeland Town Center.
A $1.66 Lesson in Customer Service
I stopped by this UPS Store to drop off a small Amazon return on my way to pick up my kids from school. The package was packed but not sealed - I’d left home in a hurry and figured taping it shut would be a quick courtesy at the counter.
I handed it over to the man behind the counter - possibly the owner - who took one look and informed me they charge $1.66 to apply a strip of tape. I was stunned. Not by the policy itself, but by the sheer pettiness of it. I politely declined, took my package, and walked out.
For context: we were the only two people in the store as far as I could see. This wasn’t about discouraging time-wasting during a rush. It was just a quiet moment, and a missed opportunity for a small gesture of goodwill.
Let’s talk numbers. A full roll of Scotch Heavy Duty Shipping Tape costs between $3.29 and $8.58 at Walmart, depending on length and whether it includes a dispenser. That means this store is charging up to 50% of the price of an entire roll for a single strip.
To put it in perspective:
A full roll is about 1,965.6 inches long and costs around $5.89. A 15-inch strip (enough to seal my 13-inch box) would cost about $0.045 at this retail price. That makes the $1.66 charge a 3,500% markup.
Wall Street would kill for margins like that.
Bottom line: I understand times are tough. But nickel-and-diming customers in this way and assuming they won’t notice doesn’t build loyalty. It chips away at it.
To the owner: I hope you’ll reconsider this policy. It’s not your brightest idea, and judging by other reviews, I’m not the only one who thinks so. 🤨
RC
R Craig Crozier
Oct 20, 2025
1.0
Can't mail a package with USPS... This place SUCKS
EH
Emily Huang
Oct 12, 2025
5.0
Great service!
PS
Peter Swanson
Oct 12, 2025
5.0
Had a good experience here. The line went fast and the staff know what they were doing, got me in and out in no time.
OM
Orion McCabe-Gouldo
Oct 12, 2025
5.0
A great establishment with a helpful manager and crew. Very knowledgeable and helped me successfully ship my package in the most affordable way.
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4442 in Auburn offer?
The UPS Store #4442 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #4442?
The store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #4442 open on Sundays?
Yes, the store is open Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.
Are there any holiday closures for The UPS Store #4442?
Yes, the store is closed on November 27, December 25, December 31, January 1, and January 19.
What payment methods are accepted at The UPS Store #4442?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #4442 located?
It is located at 1402 Lake Tapps Pkwy E, Ste F104, Auburn, WA 98092, USA inside Lakeland Town Center.
Does The UPS Store #4442 offer mailbox rental services?
Yes, mailbox rental services are available for receiving mail and packages.
How can I contact The UPS Store #4442 for inquiries?
You can call them at +1 253-333-0908 or email store4442@theupsstore.com.
What nearby places can help visitors orient themselves when visiting The UPS Store #4442?
Visitors can find The UPS Store near Pacific Cataract and Laser Institute and Reliance Church within Lakeland Town Center area, which may help with directions and local landmarks.
Can I visit nearby businesses such as the Pacific Cataract and Laser Institute when coming to The UPS Store?
Yes, Pacific Cataract and Laser Institute is a nearby ophthalmologist, so customers can conveniently visit both locations when in Auburn.
Are there real estate services near The UPS Store #4442?
Yes, nearby real estate agents include Emily Deuschle with Windermere Real Estate and Kaylee Salsbury Realtor, convenient for customers needing property services after a visit.