The UPS Store

Reviews

• IL

  InLine4s 4 lyfe

  2 days ago
  1.0
  Ive used UPS many times over USPS, They've always done an amazing job. This time sending computer parts from washington to Montana. I received a picture from the recipient of a mangled box that looks like it was ran over by a forklift or truck somewhere between here and their. Then an employee taped the box up like nothing happened. This is incredibly unprofessional and I will never use ups again or navigate anyone to use them eiether!
• CR

  Chris Roeder

  6 days ago
  5.0
  I’ve been going to this UPS store for 8 years and they’ve been nothing but friendly and accommodating! I would recommend this location to anyone that needs shipping needs!
• SP

  Stacy Peterson

  Nov 29, 2025
  5.0
  Best Place to go! Helpful and nice about! Would highly recommend!
• OM

  O! M

  Oct 25, 2025
  1.0
  A $1.66 Lesson in Customer Service I stopped by this UPS Store to drop off a small Amazon return on my way to pick up my kids from school. The package was packed but not sealed - I’d left home in a hurry and figured taping it shut would be a quick courtesy at the counter. I handed it over to the man behind the counter - possibly the owner - who took one look and informed me they charge $1.66 to apply a strip of tape. I was stunned. Not by the policy itself, but by the sheer pettiness of it. I politely declined, took my package, and walked out. For context: we were the only two people in the store as far as I could see. This wasn’t about discouraging time-wasting during a rush. It was just a quiet moment, and a missed opportunity for a small gesture of goodwill. Let’s talk numbers. A full roll of Scotch Heavy Duty Shipping Tape costs between $3.29 and $8.58 at Walmart, depending on length and whether it includes a dispenser. That means this store is charging up to 50% of the price of an entire roll for a single strip. To put it in perspective: A full roll is about 1,965.6 inches long and costs around $5.89. A 15-inch strip (enough to seal my 13-inch box) would cost about $0.045 at this retail price. That makes the $1.66 charge a 3,500% markup. Wall Street would kill for margins like that. Bottom line: I understand times are tough. But nickel-and-diming customers in this way and assuming they won’t notice doesn’t build loyalty. It chips away at it. To the owner: I hope you’ll reconsider this policy. It’s not your brightest idea, and judging by other reviews, I’m not the only one who thinks so. 🤨
• RC

  R Craig Crozier

  Oct 20, 2025
  1.0
  Can't mail a package with USPS... This place SUCKS

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