The UPS Store

Reviews

• MA

  Melissa Arcand

  2 days ago
  5.0
  The employee that helped me went above and beyond
• RK

  Rhonda Kjos

  6 days ago
  5.0
  Great service!
• KC

  K C

  Feb 27, 2026
  2.0
  I have had a package that tracking says it is out for delivery , will arrive today. It has said that for 3 days. 🤔
• SG

  Susan Graham

  Jan 9, 2026
  5.0
  Pleasant prompt service. Sufficient number of employees to handle customers. Also, very helpful hands on help available when needed.
• AA

  Anew

  Jan 7, 2026
  1.0
  I was really hoping that this store’s customer service would improve after it moved from the downtown area to a more accessible location. The people who work here consistently treat customers as if they aren’t a consideration. They don’t greet customers appropriately, and they behave as if the goal is make customers want to leave as quickly as is humanly possible. I understand the store is busy, but rudeness is the general tone and tenor of this store, and it has an uninviting minimalist warehouse vibe. Unusually I didn’t have a QR code, so they had to print a label. The lady behind the register said, “Your label is on the printer over there,” and walked away. I got the label myself. Then she said, “It’s a dollar.” I said I didn’t know I had to pay for the label. Her response was, “You don’t have to take it.” Her response basically invited me out of the store. Copies are a minimum of $1.00 at this store, regardless. To be fair, I only needed the one sheet with the label, not the second sheet, so I paid a dollar for a single copy. On my way out, the other lady working there said, “Have safe travels,” or something to that effect, which was either sarcastic or said to mitigate the negative interaction she witnessed. I sincerely hope that the store does some sort of training in customer service, or hires more people to help the store improve, or that another delivery carrier opens up here to compete with this UPS Store so that it ups its game. Something needs to happen to motivate employees to treat customers as if they are important to their business model.

Frequently Asked Questions About The UPS Store